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Real Reviews from VERIFIED CUSTOMERS
Maria S. VERIFIED CUSTOMER
Clare was extremely helpful. She was kind and presented options for me to accommodate my visit. I really appreciate good customer service.
4/22/2022
Robert B. VERIFIED CUSTOMER
Duane is why I use SMF.
4/22/2022
Mark R. VERIFIED CUSTOMER
Always great service many years
4/22/2022
Kathy K. VERIFIED CUSTOMER
The customer service team is always nice and respectful
4/22/2022
KEVIN L. VERIFIED CUSTOMER
Duane Litz is always very helpful and knowledgeable and does everything to make sure you have a wonderful experience. He’s what everyone who deals with the public should be. I appreciate him and his help so much . I didn’t tell him when I picked up our Excursion the key fob was broken and someone had used a zip tie to hold it together.Duane was so great I felt bad telling him. I hope he trains all your employees. I rate him 100% great . Thanks again for all your help. KEVIN L
4/22/2022
DORENE W. VERIFIED CUSTOMER
I have interacted before with Miguel. He is always professional and personable.
4/22/2022
Dana M. VERIFIED CUSTOMER
As always, great service!! Very personable and professional. I will always be back!
4/22/2022
CHARLES D. VERIFIED CUSTOMER
Always the best there. Thanks
4/22/2022
Carol D. VERIFIED CUSTOMER
Excellent service
4/21/2022
Holly W. VERIFIED CUSTOMER
Yes Miguel was very attentive and personable. First time at this dealership was very impressed. Had taken the truck to a different dealership in the area and it was a terrible experience. Will make Santa Margarita Ford might go to dealer now
4/21/2022
RICHARD G. VERIFIED CUSTOMER
Always great!
4/21/2022
Arturo G. VERIFIED CUSTOMER
Very nice and helpful
4/21/2022
Huong T. VERIFIED CUSTOMER
Miguel was very helpful and communicated everything very well. Some of the best customer service I've had
4/21/2022
DARCY S. VERIFIED CUSTOMER
Always appreciate Sal!
4/21/2022
Robyn F. VERIFIED CUSTOMER
Clare was awesome
4/21/2022
Steven B. VERIFIED CUSTOMER
Duane is always friendly. Service was prompt.
4/21/2022
PHILLIP M. VERIFIED CUSTOMER
Everything was great!
4/20/2022
Dallas H. VERIFIED CUSTOMER
Excellent customer service by Clare she handled all of my concerns and provided excellent communication.
4/20/2022
Chris F. VERIFIED CUSTOMER
Let me start off by saying Freddy compost was very friendly and attentive. However, I brought my 2015 Ford fusion in to have an issue with the transmission looked at and ended up getting a tune-up new coil covers and an engine coolant replacement. Freddy did call back and say that the issue with the transmission would require an additional inspection fee. I don't appreciate being upsold on things I don't really need. Such as, they suggested a new air cabin filter. I asked them to look at the records and I had had that replaced 13 months ago. My overall experience with Santa Margarita Ford is satisfactory.
4/19/2022
Kylee I. VERIFIED CUSTOMER
Thank you very much to Miguel! Helped me get my vehicle running Ford tough again…appreciate the great speedy detail oriented service. Kept me updated and in the loop on everything. ????????
4/19/2022