Clare was super helpful and great to work with. She needs a spot at the counter!
3/25/2022
MARK C. VERIFIED CUSTOMER
Always great service from Duane. Will be back again soon
3/25/2022
Marco Q. VERIFIED CUSTOMER
Very good job
3/25/2022
Paul D. VERIFIED CUSTOMER
My sales person Sal did a great job communicating thank you
3/25/2022
Anthony B. VERIFIED CUSTOMER
Salvador was exceptional in every way
Im so glad he is part of your team
Thanks!!
3/25/2022
DALLAS H. VERIFIED CUSTOMER
Clare did an excellent job from the time I checked in, communicating with me and letting me know the vehicle was ready for pickup.
3/25/2022
Marianne F. VERIFIED CUSTOMER
Duane was very professional
3/25/2022
David G. VERIFIED CUSTOMER
Miguel was great. My service visit was to install a replacement part that had to be ordered and was not readily available. He kept me informed throughout the wait for the part to arrive, and your team made the actual appointment super easy and stress free.
3/25/2022
TREVOR L. VERIFIED CUSTOMER
You guys have been awesome in every step of my vehicle purchase and maintenance. Definitely coming back in the future!
3/25/2022
STEVEN W. VERIFIED CUSTOMER
Sals communication and information provided kept me in the loop every step of the way...Thanks Sal!
3/25/2022
Andrea T. VERIFIED CUSTOMER
When my daughter and I dropped off our car Jonathan came out to greet us and we told him the issues and services we needed to be addressed. When Duane called me he was very rushed and only spoke of the one issue of my daughters gas valve and that it would take 3 weeks to be ordered. He spoke very fast and was ready to get me off the phone before I questioned about the other services, her passenger window not operating right and to have her headlights checked. He said he didn’t know anything about it. I heard him over talking to Jonathan in the background he told me he would have those checked and call me back. He called me back 15 minutes later to tell me that he was gonna charge me $85 to have a computer adjust the window and $875 to replace two lights. I told him I was unhappy with the customer service that I was receiving and very annoyed. I’ve never had issues like this. That they should really take lessons from their brother company Toyota across the street. We picked up my daughters car and got the lights replaced for a 3rd of what I was being asked to pay. Ford you need to step up your customer service is you are going to charge outrageous prices for service.
3/24/2022
GERALD P. VERIFIED CUSTOMER
Great service as always.
3/24/2022
JACKSON G. VERIFIED CUSTOMER
great service
3/24/2022
Jim R. VERIFIED CUSTOMER
Duane is the best!
3/23/2022
RICHARD B. VERIFIED CUSTOMER
Prices. You wanted $541 to replace one key for my vehicle. Really?
I went to a local locksmith and saved $120
3/23/2022
PAUL S. VERIFIED CUSTOMER
Excellent service process. I felt very good about this first visit to this dealership.
3/23/2022
Kenneth E. VERIFIED CUSTOMER
The Rancho Santa Margarita Ford Service department did great a job. Thank you so much!
3/23/2022
ERNEL T. VERIFIED CUSTOMER
Sal was an excellent service advisor!!!
3/23/2022
Matthew B. VERIFIED CUSTOMER
All of your service advisors do a great job!
3/23/2022
SCOTT T. VERIFIED CUSTOMER
Duane is the best. He follows up every day and provides helpful updates.
He is a real value to your team.