Fredy took the time to understand my taillight problem.
3/23/2022
LISA S. VERIFIED CUSTOMER
As usual Duane’s service is excellent! He is an asset to Ford service dept. He is friendly, reliable,and thorough . LISA S
3/22/2022
Christopher M. VERIFIED CUSTOMER
I never received a text message saying my truck was ready. When I got there, the truck wasn’t washed yet(second time in a row this has happened at this dealership). I had to wait for them to wash it which caused me to be late picking up my daughter. Lastly, my windshield washer fluid light was on. I couldn’t turn around and go back. The report said it was “ok.” It made me doubt how much was actually completed if the windshield washer fluid wasn’t filled when the light was on, but the report said it was “ok.” Disappointing trip today.
3/22/2022
ALISHA A. VERIFIED CUSTOMER
Fredy was really kind and kept me updated. Also a perk that my vehicle was cleaned upon arrival. Thanks Fredy.
3/22/2022
William G. VERIFIED CUSTOMER
Miguel always delivers top class service.
3/20/2022
David M. VERIFIED CUSTOMER
The Edge has been a great car.
3/20/2022
Andrew T. VERIFIED CUSTOMER
Good job Sal!!
3/20/2022
Cheryl R. VERIFIED CUSTOMER
Miguel was great!
3/20/2022
John M. VERIFIED CUSTOMER
Duane has been awesome to work with for the more than 15 years I’ve been having my vehicles serviced. Thanks Duane!!
3/19/2022
Lane M. VERIFIED CUSTOMER
Duane has been my advisor for over 20 years. I trust him with all my fords that I have purchased from smf.
3/18/2022
KEVIN H. VERIFIED CUSTOMER
Fredy was great!
3/18/2022
PAUL T. VERIFIED CUSTOMER
Fredy Campos, was excellent. He was communicative and generally kind and friendly. Thank you
3/18/2022
Scott G. VERIFIED CUSTOMER
Very positive experience and service
3/18/2022
Eric H. VERIFIED CUSTOMER
Duane is the best. I only go to him. He is top notch customer service oriented.
3/17/2022
Anthony C. VERIFIED CUSTOMER
Top-notch service and service department with traveling to get this care. All my local Ford dealers have left me disappointed. The service department never disappoints.
Thank you
Tony
3/16/2022
VANESSA L. VERIFIED CUSTOMER
The only issue I had was that when my son & I dropped off his car, I had a coupon for the service. I showed my email so you can see what the coupon was. My son picked up his car & paid for the service but the coupon was not used so we didn’t receive the discount.
3/16/2022
MARILYN C. VERIFIED CUSTOMER
Duane is a true asset to your family of Professionals. Duane is my “go to” Service Advisor
3/16/2022
MARK C. VERIFIED CUSTOMER
Good service I will be back
3/16/2022
Janet A. VERIFIED CUSTOMER
Kept me informed. Time estimated was accurate.
3/15/2022
Bob R. VERIFIED CUSTOMER
Duane is very professional at all times and extremely fair with service work. Because of Duane I service my car exclusively at Santa Margarita Ford.