Duane always treats us exceptionally well. He is the reason we continue to use the Service Department there.
2/19/2022
PASQUALE M. VERIFIED CUSTOMER
Excellent service very happy
2/19/2022
Matthew H. VERIFIED CUSTOMER
I scheduled to have my grill scratch repaired that was damaged prior to purchase of a brand new F150. After taking a day off work to drive 1.5hrs I was informed that it was “to windy” to repair and they would have to keep it for 4 days. Totally unacceptable as an auto dealership that is selling vehicles over MSRP. Not to mention that is was charged a paint protection package that was nonnegotiable and they ignored an 18” scratch of the front and decided to give it to me anyway in hopes that I wouldn’t notice. After arriving home with my truck unfixed, they told me they did not sand out the scratch but they absolutely did. Now I’m left with a very visible scratch that is more obvious now due to taking off the clear coat in that area.
When you give a dealership your business, pay over msrp you expect a certain quality in customer service but time and again this dealership has failed to live to up to a decent expectation. Love my Ford, hate working with dealerships. Order what you want online.
2/19/2022
Brian V. VERIFIED CUSTOMER
Duane is bad ****
2/19/2022
Lawrence G. VERIFIED CUSTOMER
Miguel was awesome! He was responsive and made me feel like he was taking care of my needs! I would recommend him to any ford customer!
2/19/2022
Sylvia S. VERIFIED CUSTOMER
Service manager Fredy was great. Very friendly and knowledgeable. Great job
Shervin was a great help on renewing a warranty
2/19/2022
Bryan H. VERIFIED CUSTOMER
Duane is the best.
2/18/2022
Cherrie H. VERIFIED CUSTOMER
Duane is the best, I always get excellent service from him and the team at Santa Margarita Ford. All my family members drive Ford’s.
2/18/2022
Greg B. VERIFIED CUSTOMER
Your team has poor greeting skills and communication on how process works. I waited near car at drop off no one greeted me then was finally told to go inside for service. When inside was ignored until I initiated contact which is 101 customer service. Otherwise the service was ok other than they did not fix back up camera blue screen recall????
2/18/2022
Don R. VERIFIED CUSTOMER
Very positive experience.
2/18/2022
Liam L. VERIFIED CUSTOMER
Thank you - you guys are great
2/18/2022
Michael M. VERIFIED CUSTOMER
My invoice was incorrect at first. Oil change and windshield wipers was over $400 . He saw the problem and corrected it.
2/18/2022
Ann K. VERIFIED CUSTOMER
Miguel was professional, courteous and listened attentively to my concerns. He communicated with me via text about my status, exactly as he promised he would. I’m thrilled with my service from Miguel as well as Santa Margarita Ford!!
2/18/2022
ROBERT L. VERIFIED CUSTOMER
Miguel was great. Met all timelines & commitments
Highly recommend Miguel
2/18/2022
Richard C. VERIFIED CUSTOMER
The car was your shop for one week and it in your shop again for the same problem. Miguel has. Been very nice and seems to want to help us. We would like to get loaner car from Ford.thanks
2/17/2022
Mel P. VERIFIED CUSTOMER
Sal was great
2/17/2022
Jason A. VERIFIED CUSTOMER
Miguel is awesome and it was not his fault. However the parts Ford needs to fix my truck or on back order & not sure when they are coming in so did not get truck fixed today and need to bring it back in at another time.
2/17/2022
Steven K. VERIFIED CUSTOMER
Excellent customer service and communication!
2/17/2022
Jim D. VERIFIED CUSTOMER
Miguel is the best! He needs a promotion and a raise.
2/17/2022
Nick B. VERIFIED CUSTOMER
Fredy was absolutely phenomenal. His customer service is top notch and not what I have experienced at Ford stores in the past.