I would like to appeal and reapply for the warranty to cover the real driver side tail light
2/11/2022
Gary M. VERIFIED CUSTOMER
Miguel clearly outlined the services to be performed, the timeline to conduct the work, provided updates, and completed all in a timely manner. Much appreciated.
2/11/2022
John L. VERIFIED CUSTOMER
Very professional & attentive
2/10/2022
Mary S. VERIFIED CUSTOMER
Miguel is so very helpful. He really took great care of me. I like talking to him. He is a great employee for your team.
2/10/2022
Steven M. VERIFIED CUSTOMER
Sal is the BEST! He is always available to help me with my service needs on my F-150!!!
2/10/2022
Sean N. VERIFIED CUSTOMER
Freddy was the best.
2/10/2022
Nghieu T. VERIFIED CUSTOMER
Fredy is the man. He listened to my concerns and gave me realistic scheduling expectations. He even jumped in the truck with me to listen to an issue that I was hearing with the truck. I will be coming back for all my service needs even though this is not the closest dealer to me.
2/9/2022
Taylor R. VERIFIED CUSTOMER
Thank you so much for picking up my car and bringing it back. This made service so much easier with my young infant
2/9/2022
Gina R. VERIFIED CUSTOMER
A big thank you to Miguel for making everything easy and detailed on my visit.
2/9/2022
William T. VERIFIED CUSTOMER
Service was good but the cost of my repairs were higher than expected.
2/9/2022
ALEX E. VERIFIED CUSTOMER
The tail lights in my truck were inoperable, I was asked for $190 diagnostic, to which I agreed , I then received a phone call asking for an additional $570 for diagnostic once again , stating the same findings that I had shared with the service advisor going in ..
I am very familiar with the tools that are required to isolate the issue ( IDS ) and felt that I was being taken advantage off ..
I live in Dana Point and by passed two dealerships to get to you ..
Simply because I felt that your customer service and fairness were best .. obviously I’m very disappointed in how I was treated ..
To quote “ we need another $570 before we start tearing into things “ !!
There might have been a different approach , perhaps …
2/9/2022
PATRICK S. VERIFIED CUSTOMER
Sal was excellent!
2/9/2022
Jeff H. VERIFIED CUSTOMER
Miguel is excellent to work with! Fantastic follow up and communication. We are grateful for all Miguel does!
2/8/2022
Mark A. VERIFIED CUSTOMER
$40 is a little high to patch a tire only when I just dropped the wheel off. I trust your work but… I would have expected you to do everything for that price.
2/8/2022
David E. VERIFIED CUSTOMER
Miguel did a fantastic job, fit my car in at the last minute
2/8/2022
Xander H. VERIFIED CUSTOMER
Great customer service. Pleasure to work with Miguel.
2/7/2022
Nicole B. VERIFIED CUSTOMER
Sal was great! Very helpful and explained everything in detail. And my car looked great when I picked it up. Thank you for everything!
2/6/2022
Todd M. VERIFIED CUSTOMER
You guys always do a great job. Just one thing for you. I called to see if my truck was ready for pick up and girl the said yes then asked me if I would like it washed she said no charge but when I picked up my truck it wasn’t washed. It’s not a deal changer for me just FYI. Just wanted you to know for your other customers in the future. Not a good way to finish up. Thanks.
2/6/2022
Miles M. VERIFIED CUSTOMER
Freddy was very helpful. He’s a good guy.
But honestly I think you folks lied to me about needed services to throw parts at a simpler problem. Not to mention your tech couldn’t have done a thorough walk through of my vehicle and marked things green that I know are faulty for a reason.
No matter. Thanks for asking.
No harm, no foul. Just not cool.
2/4/2022
David G. VERIFIED CUSTOMER
Even though my problem could not be fixed today, I was very happy with the way I was treated and how everything was thoroughly explained. Very pleased with my experience.