I certainly don't have a problem with Duane.
He has helped me for years and is always open and honest about what needs to be done. He has also always looked for ways to keep costs down. My point of dissatisfaction was that the car still had a problem after the 2 days without it. Assuming it was someone who actually worked on it I don't fault Duane. Tom Markel
1/16/2022
Michelle M. VERIFIED CUSTOMER
Freddy goes above and beyond for us and a pleasure to work with. Definitely one of the good guys:)
1/16/2022
Ruby V. VERIFIED CUSTOMER
Miguel is very friendly & thorough.
1/16/2022
Jason P. VERIFIED CUSTOMER
Duane is great! Very happy to see a friendly face in service as we haven’t had a Ford in a few years.
1/15/2022
Mary C. VERIFIED CUSTOMER
I made my appointment online and just chose a time since I couldn’t
Choose who I wanted. I showed up today and Duane was there. Thank you
For taking care of me always, appreciate the great service and someone
I can rely on.
1/15/2022
Rob H. VERIFIED CUSTOMER
Miguel is the main reason we service our Ford Edge at Santa Margarita Ford. He is forever friendly, professional and knowledgeable about our car. He always presents reasonable options to the needs of our car. We appreciate all that he does for us. Thank you.
1/14/2022
Scott F. VERIFIED CUSTOMER
Took almost an hour long than told unfortunately. Just needed an oil change and didn’t need the tire rotation/alignment. Should have taken much less time.
1/13/2022
Stephen D. VERIFIED CUSTOMER
As always Mr. Lutz took care of all my truck issues. Fast and friendly.
1/13/2022
MARK L. VERIFIED CUSTOMER
I recently purchased a 2021 Ford Explorer Timberline and I was interested in purchasing the off-road grill lights accessory. I spoke to several staff members and not one had any idea to what I was referring. As a new customer to RSM Ford, I was disappointed that your staff could not assist me due to their lack of knowledge! One service advisor seemed unwilling or uninterested in helping me to respond to my inquiry. I must say, however, that Roger in Parts and Nick from sales went the extra mile and assisted me with my questions. I trust that my future experience with the Service department will be smoother and more like the service level I formally received from Tuttle Click Ford. Thank you.
Mark Richard Lawrence
1/12/2022
Reginald W. VERIFIED CUSTOMER
You are all so professional, delivered short turn around installation. We were so happy with the price too for the F150 tow mirrors. Jim Graham is a class act and friend for 36yrs. The Parts and Service Teams are so customer driven. Jim, Donna and me are so proud of your dealership. For the record when we do replace our truck you guys are the only dealer we’ll purchase our next truck from. Thx, Reggie and Donna Wells.
1/12/2022
Hugo O. VERIFIED CUSTOMER
Great overall experience at Santa Margarita Ford, Sal went over and above!
1/12/2022
Glenn C. VERIFIED CUSTOMER
Sal is top notch.
1/12/2022
Justin L. VERIFIED CUSTOMER
Great, friendly service. Thanks!
1/12/2022
Craig B. VERIFIED CUSTOMER
The ticking noise we brought it in for was still happening when we went to pick up the truck even though we were charged $2,852.31
We left the truck at your dealership for fear of driving it. Someone was supposed to call this evening with an update but unfortunately that didn’t happen.
1/12/2022
Tom L. VERIFIED CUSTOMER
OK thank you another good job done by Dwayne
1/11/2022
Samuel H. VERIFIED CUSTOMER
Fredy was excellent and extremely helpful from start to finish!
1/11/2022
IAN H. VERIFIED CUSTOMER
The team was extremely helpful and professional. They’re great ambassadors for the dealership.
1/11/2022
Derek P. VERIFIED CUSTOMER
Great job!
1/10/2022
Carlos F. VERIFIED CUSTOMER
Everything was great
1/8/2022
Tanner H. VERIFIED CUSTOMER
4th time bringing in my truck for the same problem!