Mr. Litz is the reason we have our cars serviced at Santa Margarita Ford.
11/23/2021
Brian V. VERIFIED CUSTOMER
Duane does a great job
11/23/2021
Lutes Deck. VERIFIED CUSTOMER
Dwayne was awesome again!
11/22/2021
Steve C. VERIFIED CUSTOMER
Duane Litz is a person who cares about you and what’s wrong with your vehicle. He goes out of his way to make sure you understand what is wrong with you vehicle. And he explains everything so when you leave you k ow Exactly what’s wrong with your vehicle.
11/22/2021
Stephanie W. VERIFIED CUSTOMER
Duane is awesome!
11/21/2021
Sal D. VERIFIED CUSTOMER
Ford Rancho Santa margarita Highly recommended!
11/21/2021
Carlos A. VERIFIED CUSTOMER
Best customer service I’ve ever received in my life … I recommend this dealer to all my Marines and their families
11/21/2021
TOM L. VERIFIED CUSTOMER
As usual, Duane provided me with OUTSTANDING service and attitude. After 20+ years, on a scale of 1 to 10, with 10 being best, Duane still delivers at level 500. I hope you thank you lucky stars all day, every day for having Duane in your life, Mr. Graham - I too am blessed to have a long term employee in my business of his caliber and those are few and faaaaar between! - Warm regards from your loyal customer, TOM L
11/20/2021
PAUL L. VERIFIED CUSTOMER
The Service team at Santa Margarita Ford are the best thank you so much Miguel and Brandy all the best and have a great Thanksgiving!
Peter and Paul
11/20/2021
Marc B. VERIFIED CUSTOMER
First time at this dealership and everything was great
11/20/2021
MICHAEL P. VERIFIED CUSTOMER
My passenger headlight was replaced due to peeling clear coat. Now that headlight does not aim the same as the factory drivers headlight, the beam bounces over bumps, and actually raises and lowers just by touching the gas and brake pedal. I will call tomorrow to get another new headlight.
11/20/2021
Patrick E. VERIFIED CUSTOMER
Sal went above and beond my expectations. Firstand formost he didn't try to "UP SALE ME" WHERE HE COULD OF,NOT SAYING HE MISSED SALE . YOUR TECH HAD NOTED WINDSHIELD WIPERS FRONT AND REAR SHOULD BE REPACED.SAL DIDN'T TRY TO SELL ME WIPER BLADES.THE GUY ROCK SOLID LAST NOTE PER HIS SUGGESTION I PURCHASED MY REPLACEMENT BLADES IN PARTS DEPARTMENT HE REPLACED FOR ME AT NO EXTRA CHARGE IT3THE LITTLE THINGS LIKE THIS I WILL BE COMING BACK ! THANKS SAL
11/20/2021
CHRISTINE B. VERIFIED CUSTOMER
The customer service delivered by Miguel was out of this world. He LISTENED to me. He took the time to address all my concerns and educated me on solutions. He had great follow up on the status of repairs and just over all knocked it out of the park. I had the pleasure of speaking with Sal as well. Super friendly, polite and courteous. There was another lady I spoke with too but her name escapes me. She was warm, relatable, caring and solution focused. This is a great group of people! Get them raises!
11/19/2021
Paul M. VERIFIED CUSTOMER
Thank you Duane for honoring the oil change offer
11/19/2021
Eric J. VERIFIED CUSTOMER
Duane Litz is an excellent Service Manager! I have brought my other vehicle, a 2010 Ford Edge to RSM Ford prior but it is nice to have a personal relationship with my service advisor. I am going to schedule all of my oil changes & other maintenance issues with Duane Litz from here out. He represents RSM Ford & the Ford vehicle product in a very professional & knowledgeable manner. Than you Duane!
11/19/2021
Deedee P. VERIFIED CUSTOMER
Sal is always great to work with. He provides great customer service. And follows through all my car needs. Will be back again! Thank you!
11/19/2021
Carlos J. VERIFIED CUSTOMER
Yes
11/19/2021
William C. VERIFIED CUSTOMER
Excellent service and support
You and your team are very good
11/19/2021
Larry L. VERIFIED CUSTOMER
Sal has always treated me right. He is my all time favorite service advisor
11/19/2021
JACQUELINE N. VERIFIED CUSTOMER
Not a big deal...but in the past, my truck would be washed and always looked good when I picked it up. The last service, when I picked up my truck, it was wet, wheels and tires filthy, grease all over the driver's door sill, and water spots all over the windows. Not nearly the level of attention I used to get. Other than that, the services performed seems satisfactory.