Duane and Jonathan are the best!!! Always professional and friendly…
11/18/2021
RAFAEL B. VERIFIED CUSTOMER
Thank You Miguel ????
11/18/2021
Scott J. VERIFIED CUSTOMER
Great updates, explanation and service.
11/18/2021
Caden L. VERIFIED CUSTOMER
No feedback. Great service
11/18/2021
Patricia H. VERIFIED CUSTOMER
Excellent service and very good quality.
11/18/2021
Greg C. VERIFIED CUSTOMER
Great Service!
11/17/2021
Steven K. VERIFIED CUSTOMER
I feel that my torque converter should have been done under Ford warranty. This tells me Ford has bad quality abd when it comes time for me to get a new car it won't be Ford,GM or Chrysler. I will buy a Toyota or Honda.
Ford can't last more than 100,000 miles. That is poor quality. My previous Toyota lasted 230,000 problem free miles! My Ford already had a new engine at 70,000 miles! That was covered under warranty.
Sad to say it but I am pro-Amwrucan but Ford quality is not to Japanese quality. No more Ford products for me.
11/17/2021
Candace G. VERIFIED CUSTOMER
Miguel was very helpful and knowledgeable. Thank you for the excellent service Miguel!
11/17/2021
Nicholaus M. VERIFIED CUSTOMER
Miguel was amazing to work with and knew how much I like to take care of my truck. His suggestions and follow up was exactly what you want from a service rep!
11/17/2021
Kristen P. VERIFIED CUSTOMER
Miguel is great
11/17/2021
Heidi K. VERIFIED CUSTOMER
Duane always provides great customer service and makes sure we are satisfied with the services provided. We have been customers for many years. Had a company car and when it was time for us to purchase our own cars we came to Santa Margarita Ford because of the quality service Duane provides
11/16/2021
Pamela G. VERIFIED CUSTOMER
Very pleasant and helpful staff. Very pleased.
Thanks much!
11/16/2021
Sandi O. VERIFIED CUSTOMER
Sal was great. the issue just wasn’t able to be pinpointed and I completely understand and I’m happy to bring it back during the week when another technician can look into more depth. I’d rather my radio fixed correctly. I’m still hopeful. Thank you!
11/14/2021
Robert L. VERIFIED CUSTOMER
Duane was helpful and explained all that needed to be done, as well as keeping me informed of the progress! He did not sugar coat the wait time and offered a Lift!
I have a service dog so we walked the trail, had Starbucks, visited Lowes and waited! We are 110% satisfied with RSM Ford.
11/14/2021
MARY C. VERIFIED CUSTOMER
Thank you for taking such good care of my truck. Thank you for being so nice to me. Lastly, thank you for being fast and efficient ???? love my ruck and Santa Margarita Ford!!
11/14/2021
Thomas O. VERIFIED CUSTOMER
Good service no problems
11/14/2021
Bill B. VERIFIED CUSTOMER
Great communication. Delivered vehicle as planned.
11/14/2021
Marcella Q. VERIFIED CUSTOMER
I usually am satisfied, but felt that the estimates I received were excessive and the some of the information about the reports about my vehicle were inaccurate.
11/14/2021
Todd R. VERIFIED CUSTOMER
Miguel is the man! Genuine, and went above and beyond. Good people.
11/13/2021
Grant W. VERIFIED CUSTOMER
Sal is terrific. Confident he is doing what needs to be done