Mr. Freddy Campos was, is the consummate professional , and provided great customer service. Mr. Campos adds value and is an asset to FORD. Thank you for your service
11/9/2021
Allan D. VERIFIED CUSTOMER
Duane did a great job explaining everything to me. He knows what he is doing with regard to car maintenance. Job well done!
11/7/2021
David S. VERIFIED CUSTOMER
Miguel provided the excellent service he has repeatedly done over multiple years! He represents Ford and your organization very well.
11/6/2021
Ralph M. VERIFIED CUSTOMER
Great service! Great Comunication by Freddy. Got my F150 just as promised. Thank you!
11/6/2021
Kelly M. VERIFIED CUSTOMER
I was very happy with my experience.
11/6/2021
Todd C. VERIFIED CUSTOMER
Freddy was very friendly, and made sure I was updated on the status and cost of the repairs. Great guy, very friendly!!
11/6/2021
LYNN B. VERIFIED CUSTOMER
I felt your service was excellent. Very timely and easy to get done. I appreciate the great support. LYNN B
11/5/2021
CATHY P. VERIFIED CUSTOMER
Thank you for offering pick up and delivery especially during the COVID pandemic ????
11/5/2021
TONY G. VERIFIED CUSTOMER
Sal was great, got me in and out under 2 hours. Very efficient and respectful young man. Pleasure to talk to
11/5/2021
Bob L. VERIFIED CUSTOMER
The service was fine. Fredy was really helpful. But this is the third time in a row where the car wasn’t washed. Obviously, a first world problem but it is irritating to have to request that it be done and then wait. Thanks!
11/5/2021
Judith A. VERIFIED CUSTOMER
Friendly, professional, had car ready before the expected time.
11/5/2021
AMIR M. VERIFIED CUSTOMER
Miguel is always excellent to work with and treats is like family. We only go to RSM Ford Service!
11/5/2021
David O. VERIFIED CUSTOMER
Squeaky brake request not on service receipt requested by owner. Did SM Ford look at the brakes?
11/5/2021
Andie S. VERIFIED CUSTOMER
Miguel was great!! Thank you!!
11/4/2021
Colin B. VERIFIED CUSTOMER
Miguel- thank you for caring that the explorer was fixed correctly, and keeping us updated on the work.
11/4/2021
Brian R. VERIFIED CUSTOMER
Sal and the service team are great!
11/4/2021
CARMELLA S. VERIFIED CUSTOMER
I was told by Fredy it was going to be an hour maybe an hour and a half for an oil change. However, it ended up being 2 1/2 hour wait. After waiting, I asked about my car I was told “oh it’s ready“ Seriously!? I sat outside waiting when my car was done. I was told, “we’ve been really busy!” I’m not sure why it takes 2 1/2 hours to get an oil change and then it was an additional 20 minutes waiting for the car wash. Almost three hours spent there.
11/4/2021
Jerry H. VERIFIED CUSTOMER
Will answer the survey and it will be favorable
SMFhas always done a great job of keeping my Fords
Serviced or repaired properly even when I owned
The 6.0 liter diesel that was a piece of crap.
Duane Litz and his crew are great people to deal with.
11/4/2021
Terrance B. VERIFIED CUSTOMER
Great job A+
11/4/2021
Denelyn D. VERIFIED CUSTOMER
I really appreciate your help today Fredy Campos. Thanks for taking care of me today.????