I dropped off my car at 8am for an oil change and my one request was to have it back before 2:30 so I could pick up my kids from school. At 2:15 Miguel told me that my car still hadn’t gotten serviced and that he apologized bc another red Explorer got mixed up with mine. He then said that he could have two technicians complete my car within 15 min (otherwise I’d need to bring it back another day), so I agreed. I didn’t get out of there until almost 3pm and was late picking up my kids. This is now the second time (in a row) this kind of situation has occurred with my service at this location. I understand things happen, but I’ve had a few bad experiences in a row here and honestly not sure I will be returning in the future.
10/7/2021
Shaun A. VERIFIED CUSTOMER
He was friendly, professional, accommodating and courteous. I had a great experience. Thank you
10/7/2021
Phillip S. VERIFIED CUSTOMER
Great service !!
Salvador was very professional!
Need discounts will do all service work at Santa Margarita Ford
10/7/2021
Ron H. VERIFIED CUSTOMER
Satisfied.
10/6/2021
John M. VERIFIED CUSTOMER
I'm a salesmen, customer service is always is #1 in my occupation. Miguel really stepped up and knocked it out. Thank you Miguel!!!
John
10/6/2021
John M. VERIFIED CUSTOMER
friendly service advisor—job done in a timely manner
10/6/2021
Inocencio G. VERIFIED CUSTOMER
Always happy with services provided by Duane. He’s very knowledgeable and helpful!
10/6/2021
Liza M. VERIFIED CUSTOMER
Sal was so nice and really trying to make right what had been done. He didn't deserve to hear my rant. It had nothing to do with him but he's still trying to make it right. That said, I'm still upset. We'll see what he can do.
10/6/2021
Dan C. VERIFIED CUSTOMER
Fredy Campos is absolutely awesome!
10/6/2021
Christopher J. VERIFIED CUSTOMER
Service was prompt and on point. Miguel is always helpful and looking out for customers best interest.
Thanks
10/6/2021
Donovan S. VERIFIED CUSTOMER
Outstanding service!!
10/3/2021
Mjd M. VERIFIED CUSTOMER
It is always a great feeling when we leave this Ford dealer.
10/2/2021
Gary M. VERIFIED CUSTOMER
Thanks to Miguel for great and timely service as always.
10/2/2021
JESSE R. VERIFIED CUSTOMER
Great service
10/2/2021
Roger S. VERIFIED CUSTOMER
Duane is and asset to sm Ford. My favorite advisors for years
10/2/2021
Dane A. VERIFIED CUSTOMER
His customer service was impeccable, he kept me informed throughout the entire process. I would absolutely come back and get my car serviced there again. Thank you very much Sal and RSM Ford.
10/2/2021
Bill H. VERIFIED CUSTOMER
Thanks
10/2/2021
Gerald C. VERIFIED CUSTOMER
Thank you for your serviice
10/1/2021
Daniel A. VERIFIED CUSTOMER
Great job
10/1/2021
Patricia K. VERIFIED CUSTOMER
Fredy was so kind and helpful, and he truly made me feel happy to be a customer of RSM Ford. I do feel as though he went above and beyond to help me with my service. Thanks!