Sal is the best. Really makes you feel like an important customer and communicated clearly and quickly.
9/29/2021
Linda H. VERIFIED CUSTOMER
Excellent service, thank you????
9/29/2021
Rafael F. VERIFIED CUSTOMER
I had to go 3 times for the same reason
9/29/2021
Todd M. VERIFIED CUSTOMER
Only thing that bugged me and it was out of his control was why didn’t you guys take care of my rear brakes when it was covered by the 100,000 mile service I purchased when bought my truck? I would think that some where before 100,000 miles they would have needed to be replaced??? I always have gone with your recommendation since we moved to RSM and you became my dealer. Thanks for letting me vent. I honestly feel it was over looked or intentional.
9/29/2021
Lowell R. VERIFIED CUSTOMER
The text message that contained the link to this survey asked that I “please answer one simple question”. The survey asked two questions. The quality of the company running the survey is in question.
9/29/2021
Rodney T. VERIFIED CUSTOMER
Your service Team was great !
9/29/2021
CHRIS A. VERIFIED CUSTOMER
Fredy is a great addition to your team. Im a customer of 5 years that has happily
spent over 4K in repairs because of the service.
9/29/2021
Dylan B. VERIFIED CUSTOMER
Was told one price without fully being aware of the actual price would be at the end.
9/29/2021
Clinton W. VERIFIED CUSTOMER
Outstanding! Freddy did a perfect job. Thanks!
9/29/2021
Sandra H. VERIFIED CUSTOMER
I needed a new tire and you were out of stock. I had to take work off and go to another store to replace the tire. It did not help that they shared with me four other customers got a tire but they ran out of them for me.
9/29/2021
Francisco J. VERIFIED CUSTOMER
Exceptional service!
9/29/2021
Douglas E. VERIFIED CUSTOMER
As usual the service here was great Duane always takes great care to tell me what is getting done. Communication is outstanding! Bob worked on the car and the work was perfect. I have never had such great service as I have had at RSM Ford. Always a pleasure working with Duane and Bob.
9/29/2021
Dennis R. VERIFIED CUSTOMER
Disapointed.
9/29/2021
Andy G. VERIFIED CUSTOMER
Your service guy Duane Litz is an absolute stud. Great guy who always gives you straight answers and helps you with whatever you need. I have always requested him with my vehicles for last 20 years.
Just a great dude. Represents your company well!
9/28/2021
Dan B. VERIFIED CUSTOMER
Twice in past 30 days left truck at SM Ford to diagnose wet carpet issue. 1st time paid $186 and was told problem was fixed. Checked carpet week later and was wet again. Brought truck back and as told not leaking but likely residual moisture from earlier issue. I then completely dried out the carpet. Today the carpet is soaking wet again & smells of mildew.
9/27/2021
Qpest Control. VERIFIED CUSTOMER
Keep up with the good work . Thanks
9/27/2021
LARRY M. VERIFIED CUSTOMER
Awesome service by Fredy
9/27/2021
KEVIN I. VERIFIED CUSTOMER
There were black smudges all over the console and some on the seat. The window sticker wasn't changed from the oil
Thanks