Sal was very professional, and ensured me that my vehicle was in the hands of professionals and high quality workmanship. Although my vehicle stayed in service longer than expected, I knew that you all at Ford will get my F150 back on the road.
9/24/2021
Donald E. VERIFIED CUSTOMER
Great service. Much appreciated.
9/24/2021
Deena J. VERIFIED CUSTOMER
Thanks for all your help with my vehicle. It's decided to stop acting up finally and I'm hoping for the best.
9/23/2021
Kevin B. VERIFIED CUSTOMER
Thanks for your professional help
9/23/2021
Michael M. VERIFIED CUSTOMER
Did an excellent job and was timely on everything
9/23/2021
Dawn D. VERIFIED CUSTOMER
Duane always gives top notch service to me and I’m sure to all his customers.
9/23/2021
Jackie N. VERIFIED CUSTOMER
Great customer service. Thanks!
9/23/2021
Ricardo G. VERIFIED CUSTOMER
It took some time to get the part in that I’d been waiting on, but Miguel got my truck scheduled and the installation completed quickly. He always takes great care of me. Greatly appreciated!
9/23/2021
Pursue Health. VERIFIED CUSTOMER
Fredy Campos in Service Dept is amazing
9/23/2021
Katie L. VERIFIED CUSTOMER
Sal and the staff at RSM Ford could not have been better. They let me know what was happening every step of the way. Sal was very nice and professional. The manager of service was nice. I am dissatisfied with Ford for keeping my car for a month to get a part that was defective and made my car inoperable. This was in no way RSM Fords fault, I could have taken it to and dealer that would also not have been able to get the part for my transmission.
9/23/2021
WILLIAM S. VERIFIED CUSTOMER
You changed the dashboard display and so far I have not been able to change it back. That is very annoying
9/23/2021
Kenneth K. VERIFIED CUSTOMER
Miguel did a great job. Was very professional and thorough. I always try to have him assist me. I know the work will get done.
9/23/2021
Beverly B. VERIFIED CUSTOMER
Excellent service .Miguel was great ????
9/23/2021
Terry A. VERIFIED CUSTOMER
Freddy was helpful and responsive ????
9/22/2021
RICHARD G. VERIFIED CUSTOMER
You all have always been great. Over the years I have purchased five vehicles from you. We are customers for life!
9/22/2021
Desiree H. VERIFIED CUSTOMER
Very happy with the services, from phone call appointment setting to communication about service breakdown to drop off
9/22/2021
Ken K. VERIFIED CUSTOMER
Miguel kept in contact with me. He does an awesome job!!
9/22/2021
Allison H. VERIFIED CUSTOMER
I’ve been working with Duane since 2004. Quite frankly, in the world today customer service has been set aside. Duane has always gone the extra mile with his service to his customers I have referred many people to work with Duane at Santa Margarita Ford.
Today, I was actually contemplating contacting the owners of Santa Margarita Ford and expressing my appreciation of Duane to them. Perhaps you will pass the word along.
Brian Hovey
9/22/2021
Jim D. VERIFIED CUSTOMER
Miguel is the best! Give that man a promotion…or at least a raise.