Santa Margarita Ford Auto Repair Service

Miguel was very helpful and communicative.

Just a job well done! Fredy answered all my questions And the work was completed just as promised. Thank you

As always Miguel did a great job of checking me in and clearly explaining the service that would be done on my 2019 Ford Raptor.

Miguel was great, made a mistake, was honest and took responsibility, says a lot. Thanks!

Duane is the best and has been for the past 20+ years of working with him.

Thank you Fredy for taking care of the maintenance on my explorer. Your suggestions were very helpful and i notice the difference in my car. I also am grateful in the timely manner it was completed.

While I was happy with the service that was performed on my car I was surprised at the end of my visit that after discussing a total cost of $389 for a fuel injection cleaning, throttle body and decarb service and update of my vehicle. I was hit with a bill for $169 for the update of my car after the service was performed without the cost being discussed with me ahead of time. There was literally nothing I could do after the fact because the work had already been performed but this is not great customer service.

Great customer service. Willing to stay a few minutes later to help me get my vehicle. Love the positive attitude towards customer service.

Freddy was fantastic.

Great service. Very straightforward and helpful.

Duane Litz was very friendly and thorough! He kept me posted on when my car was going to ready and it was in the amount of time that he estimated! He asked it I wanted my car washed! Have been going here for years and have never been disappointed! Thank you . . .

Service is always great.Duane and all the team are superb

We love Duane! He’s great. He always greets us by name and gives us the best customer experience. Thank you Duane for your great friendly personality, and great service.

Duane is great, so attentive and helped understand what my car needed and then got it done quickly.

Miguel and the service I received from the team at Services at Santa Margarita Ford was, as I have come to expect, wonderful. Service was completed in a reasonable time and the team did everything to make my experience a positive and stress-free one. They are fantastic at their job. What I didn’t appreciate was the Newsmax channel playing on the lobby TV, presumably set by someone not in Services (those TV’s have educational automotive videos playing continuously, something I find confusingly absent on the lobby TV). I respect the right any and all persons have to expressing their political beliefs, so I don’t request you take it down if it is reflective of Santa Margarita Ford, its owner(s), its employees and its customers. I hope you equally understand I have a right to exercise and use my dollar at any Ford certified repair service and/or dealership. I will be driving my elsewhere in the future when I am in need of services, and I will be vehemently recommending to anyone I see or know with a Ford in this area to use a different location for any automotive service or sales needs they might have with Ford. Disappointing; I had happily spent thousands of dollars at your location and was looking forward to continuing the cordial relationship I had with Miguel and other members of your service team. I hope the Service team members are properly commended by their superiors for the impressive job they all do.

Very professional.

Duane is a huge asset to SM Ford. He is one of the reasons I take our vehicles to you for service. He is simply amazing! You are so fortunate to have such a dedicated and caring employee.

Small correction, Jonathan was the service member to assist me. Duane was there, but Jonathan worked with me. He was very informative and kind :)

Miguel was thourough and professional

Sal was great, from start to finish, he was kind and attentive and went above and beyond what was expected. I appreciated his help!!