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Real Reviews from VERIFIED CUSTOMERS
Aclan B. VERIFIED CUSTOMER
Miguel was very helpful and communicative.
8/28/2021
Alex D. VERIFIED CUSTOMER
Just a job well done! Fredy answered all my questions And the work was completed just as promised. Thank you
8/27/2021
James M. VERIFIED CUSTOMER
As always Miguel did a great job of checking me in and clearly explaining the service that would be done on my 2019 Ford Raptor.
8/26/2021
Carl H. VERIFIED CUSTOMER
Miguel was great, made a mistake, was honest and took responsibility, says a lot. Thanks!
8/26/2021
Blane B. VERIFIED CUSTOMER
Duane is the best and has been for the past 20+ years of working with him.
8/26/2021
Jon P. VERIFIED CUSTOMER
Thank you Fredy for taking care of the maintenance on my explorer. Your suggestions were very helpful and i notice the difference in my car. I also am grateful in the timely manner it was completed.
8/26/2021
Kevin B. VERIFIED CUSTOMER
While I was happy with the service that was performed on my car I was surprised at the end of my visit that after discussing a total cost of $389 for a fuel injection cleaning, throttle body and decarb service and update of my vehicle. I was hit with a bill for $169 for the update of my car after the service was performed without the cost being discussed with me ahead of time. There was literally nothing I could do after the fact because the work had already been performed but this is not great customer service.
8/26/2021
Kevin P. VERIFIED CUSTOMER
Great customer service. Willing to stay a few minutes later to help me get my vehicle. Love the positive attitude towards customer service.
8/26/2021
Mark M. VERIFIED CUSTOMER
Freddy was fantastic.
8/26/2021
Christian V. VERIFIED CUSTOMER
Great service. Very straightforward and helpful.
8/26/2021
Debbi H. VERIFIED CUSTOMER
Duane Litz was very friendly and thorough! He kept me posted on when my car was going to ready and it was in the amount of time that he estimated! He asked it I wanted my car washed! Have been going here for years and have never been disappointed! Thank you . . .
8/25/2021
Peg P. VERIFIED CUSTOMER
Service is always great.Duane and all the team are superb
8/25/2021
Adrian S. VERIFIED CUSTOMER
We love Duane! He’s great. He always greets us by name and gives us the best customer experience. Thank you Duane for your great friendly personality, and great service.
8/25/2021
Chris S. VERIFIED CUSTOMER
Duane is great, so attentive and helped understand what my car needed and then got it done quickly.
8/25/2021
Ryan O. VERIFIED CUSTOMER
Miguel and the service I received from the team at Services at Santa Margarita Ford was, as I have come to expect, wonderful. Service was completed in a reasonable time and the team did everything to make my experience a positive and stress-free one. They are fantastic at their job. What I didn’t appreciate was the Newsmax channel playing on the lobby TV, presumably set by someone not in Services (those TV’s have educational automotive videos playing continuously, something I find confusingly absent on the lobby TV). I respect the right any and all persons have to expressing their political beliefs, so I don’t request you take it down if it is reflective of Santa Margarita Ford, its owner(s), its employees and its customers. I hope you equally understand I have a right to exercise and use my dollar at any Ford certified repair service and/or dealership. I will be driving my elsewhere in the future when I am in need of services, and I will be vehemently recommending to anyone I see or know with a Ford in this area to use a different location for any automotive service or sales needs they might have with Ford. Disappointing; I had happily spent thousands of dollars at your location and was looking forward to continuing the cordial relationship I had with Miguel and other members of your service team. I hope the Service team members are properly commended by their superiors for the impressive job they all do.
8/25/2021
Lee T. VERIFIED CUSTOMER
Very professional.
8/25/2021
Laurie R. VERIFIED CUSTOMER
Duane is a huge asset to SM Ford. He is one of the reasons I take our vehicles to you for service. He is simply amazing! You are so fortunate to have such a dedicated and caring employee.
8/25/2021
Tara H. VERIFIED CUSTOMER
Small correction, Jonathan was the service member to assist me. Duane was there, but Jonathan worked with me. He was very informative and kind :)
8/24/2021
ADRIEN R. VERIFIED CUSTOMER
Miguel was thourough and professional
8/23/2021
Ava H. VERIFIED CUSTOMER
Sal was great, from start to finish, he was kind and attentive and went above and beyond what was expected. I appreciated his help!!
8/23/2021