Miguel was awesome and by far one of the best customer service oriented persons I’ve met. When I brought my truck in for service, it was a rough start but he made the experience better and then some!
8/14/2021
JAIME D. VERIFIED CUSTOMER
Very satisfy with the customer service rep Sal. He kept well informed and communication over a 2 day repair stay was great.
However after picking up and driving home had transmission problem continue.
Return car for service next day.
8/13/2021
Gerry G. VERIFIED CUSTOMER
Great service experience. Kept me updated on the status. Quick service. Love the pick up / drop off service. Keep up your great work.
8/13/2021
Christopher S. VERIFIED CUSTOMER
Thank you for your help. We appreciated our car being ready before we’d expected to pick it up. Great service!
8/13/2021
Paul M. VERIFIED CUSTOMER
As usual the service including pick up and delivery was very convenient and appreciated.
8/13/2021
Michael G. VERIFIED CUSTOMER
Great service
8/13/2021
Steven S. VERIFIED CUSTOMER
Dianne and all the service team are excellent. I really appreciate the car wash after service as well.
8/12/2021
Lisa T. VERIFIED CUSTOMER
Happy to have found a new home to take care of my Ford car.
8/12/2021
Jens C. VERIFIED CUSTOMER
Duane is an excellent service advisor!
8/12/2021
Anthony B. VERIFIED CUSTOMER
Representative made me feel vehicle problems were my fault. This is a company vehicle and i am required to maintain at the highest level. This vehicle has been in shop for more that 20 days and he made me feel as though it was my fault. A vehicle with only 70k should not need to be repaired that much. Thank you for confirming that Ford doesn’t care about the quality of their cars.
8/12/2021
Bridgett D. VERIFIED CUSTOMER
Duane is always thorough with my truck. He takes the time to explain everything and he is never pushy.
My father would approve. ????
8/12/2021
Javier L. VERIFIED CUSTOMER
Everyone was very professional, great group of people led by Duane
Thank you!
8/12/2021
Alan H. VERIFIED CUSTOMER
Fredy is always so helpful! Thanks so much Fredy!
8/11/2021
Bryan H. VERIFIED CUSTOMER
Thank you Fredy--and to the crew at Santa Margarita Ford who took care of everything, you guys did an awesome job! I can't send enough praise, RSM Ford has our business for as long as we have our truck. And the next one.
Thanks again
B. Hedges
8/11/2021
Anthony C. VERIFIED CUSTOMER
Give that man a raise! Very professional and informative!
8/11/2021
DONOVAN P. VERIFIED CUSTOMER
I feel that I am being over charged for vehicle repairs. I get a sense that the service agent is not acting in my best interest and is making the work seem bigger than it is. I have had third party repair companies charge a fraction for the same work I was quoted. Ford pricing is not market related or the sales person is just trying to exploit customers.
8/10/2021
Joseph S. VERIFIED CUSTOMER
As usual, all those working at Santa Margarita Ford did a fine job on my car and were friendly while doing it
8/10/2021
MARY H. VERIFIED CUSTOMER
Very professional. Very compassionate about his job and satisfying the customer.