Fredy,
Did an awesome job with following up on the work that was being done on my vehicle and taking care of making sure I was completely satisfied over all..
7/28/2021
Arthur S. VERIFIED CUSTOMER
Freddy took care to make sure my car was taken care of.
Very polite and reassuring.
Car was done on time.
7/28/2021
IRVING A. VERIFIED CUSTOMER
I am satisfied with the guy who helped me but I am totally disappointed and dissatisfied with the overall management of the service department. I moved to Rancho Santa Margarita 4 years ago. There is no have been one single time when a simple oil change takes more than 6 hours. I have to call everytime to find out what is going on. I’m sorry but I don’t believe all the good stuff that are told in the advertising about this dealer when by experience has been a pain in the neck. I’m ready to go back to Capistrano Ford where I got my car. They are way better.
7/28/2021
Dan M. VERIFIED CUSTOMER
Duane is always responsive, professional, and takes the time to address any questions or concerns I may have about the service that was performed.
7/28/2021
Rodney F. VERIFIED CUSTOMER
Awesome service!!!!
Thank you.
7/28/2021
Patrick T. VERIFIED CUSTOMER
Duane is the ****!
7/28/2021
Austin B. VERIFIED CUSTOMER
Miguel is awesome and provided the highest level of customer care and professionalism.
7/25/2021
Jim H. VERIFIED CUSTOMER
Very happy with the work and communication
Jim
7/25/2021
Gordon H. VERIFIED CUSTOMER
Thank you for your good service!
7/25/2021
Marilu H. VERIFIED CUSTOMER
Duane Rocks!! He is the reason we continue to return to Santa Margarita Ford.
7/24/2021
Gary L. VERIFIED CUSTOMER
Miguel is always great. I have 4 Fords and I trust him for good service.
7/24/2021
Jonathan B. VERIFIED CUSTOMER
Miguel was courteous, professional and efficient. All traits that go a long way in my book. He’s a good representative of Ford and your establishment.
7/24/2021
DAVID H. VERIFIED CUSTOMER
Sal was terrific, very thorough and helpful. He’s an asset to your company.
7/24/2021
Carlos T. VERIFIED CUSTOMER
Great service by Miguel
7/24/2021
John G. VERIFIED CUSTOMER
So much respect for Miguel and the RSM team.
Thank you all.
7/24/2021
BROOKE M. VERIFIED CUSTOMER
Duane Litz is always helpful, friendly, and communicative!!
7/24/2021
Derrick C. VERIFIED CUSTOMER
Excellent customer service!! The Crawford’s
7/23/2021
Joe P. VERIFIED CUSTOMER
Thanks for working with me on this issue.
7/23/2021
Michael C. VERIFIED CUSTOMER
Miguel was very helpful and professional, thanks.
7/23/2021
Michael A. VERIFIED CUSTOMER
I am frustrated that I paid for a prepaid service plan when I leased my Edge from SM Ford, but had to pay for my scheduled service today because I was informed that I was 200 miles over the limit of my service plan. I never received any notification that I was approaching the end of the plan. Freddy could do nothing and told me I have to call Ford Customer Service.