Search

Real Reviews from VERIFIED CUSTOMERS
Neftali P. VERIFIED CUSTOMER
Fredy, Did an awesome job with following up on the work that was being done on my vehicle and taking care of making sure I was completely satisfied over all..
7/28/2021
Arthur S. VERIFIED CUSTOMER
Freddy took care to make sure my car was taken care of. Very polite and reassuring. Car was done on time.
7/28/2021
IRVING A. VERIFIED CUSTOMER
I am satisfied with the guy who helped me but I am totally disappointed and dissatisfied with the overall management of the service department. I moved to Rancho Santa Margarita 4 years ago. There is no have been one single time when a simple oil change takes more than 6 hours. I have to call everytime to find out what is going on. I’m sorry but I don’t believe all the good stuff that are told in the advertising about this dealer when by experience has been a pain in the neck. I’m ready to go back to Capistrano Ford where I got my car. They are way better.
7/28/2021
Dan M. VERIFIED CUSTOMER
Duane is always responsive, professional, and takes the time to address any questions or concerns I may have about the service that was performed.
7/28/2021
Rodney F. VERIFIED CUSTOMER
Awesome service!!!! Thank you.
7/28/2021
Patrick T. VERIFIED CUSTOMER
Duane is the ****!
7/28/2021
Austin B. VERIFIED CUSTOMER
Miguel is awesome and provided the highest level of customer care and professionalism.
7/25/2021
Jim H. VERIFIED CUSTOMER
Very happy with the work and communication Jim
7/25/2021
Gordon H. VERIFIED CUSTOMER
Thank you for your good service!
7/25/2021
Marilu H. VERIFIED CUSTOMER
Duane Rocks!! He is the reason we continue to return to Santa Margarita Ford.
7/24/2021
Gary L. VERIFIED CUSTOMER
Miguel is always great. I have 4 Fords and I trust him for good service.
7/24/2021
Jonathan B. VERIFIED CUSTOMER
Miguel was courteous, professional and efficient. All traits that go a long way in my book. He’s a good representative of Ford and your establishment.
7/24/2021
DAVID H. VERIFIED CUSTOMER
Sal was terrific, very thorough and helpful. He’s an asset to your company.
7/24/2021
Carlos T. VERIFIED CUSTOMER
Great service by Miguel
7/24/2021
John G. VERIFIED CUSTOMER
So much respect for Miguel and the RSM team. Thank you all.
7/24/2021
BROOKE M. VERIFIED CUSTOMER
Duane Litz is always helpful, friendly, and communicative!!
7/24/2021
Derrick C. VERIFIED CUSTOMER
Excellent customer service!! The Crawford’s
7/23/2021
Joe P. VERIFIED CUSTOMER
Thanks for working with me on this issue.
7/23/2021
Michael C. VERIFIED CUSTOMER
Miguel was very helpful and professional, thanks.
7/23/2021
Michael A. VERIFIED CUSTOMER
I am frustrated that I paid for a prepaid service plan when I leased my Edge from SM Ford, but had to pay for my scheduled service today because I was informed that I was 200 miles over the limit of my service plan. I never received any notification that I was approaching the end of the plan. Freddy could do nothing and told me I have to call Ford Customer Service.
7/23/2021