Clare was a pleasure to deal with but I wonder if the mechanics who worked on my vehicle actually did any work. After being told the exhaust tips are not adjustable, or being referred to the dealer I purchased the truck from (which is in Ohio), I ended up fixing it myself. The exhaust is adjustable. I realize the cosmetic problem is the responsibility of the selling dealer and should be corrected during PDI. After 90-days, I guess Ford won't reimburse the dealership for such adjustments which may explain why it was addressed.
Also the car wash didn't clean the back of the truck (bed cover). I took care of that myself as well.
Again, Clare was a pleasure to work with but I have some doubts about the people tasked with fixing and washing cars.
I would expect Ford 36K mile, 3 year bumper to bumper warranty would cover these types of problems but apparently not.
11/5/2023
Brian F. VERIFIED CUSTOMER
Sal was fine but when I picked up my car I drove off and noticed something was wrong. Apparently your mechanic did not tighten the lug nuts on my tires. Luckily I noticed it before I went out into traffic. Could have been a major issue.
11/5/2023
Jeana C. VERIFIED CUSTOMER
Clare was so incredibly helpful and a sweetheart a pleasure to work with!!! She is the reason I keep going back for service there. She truly needs to be a manager and a promotion and you cant find genuine people like her anymore !!! She knows how to treat a customer and her customer deuce skills are impeccable .
My car was great and your service techs also did a great job!
11/5/2023
Todd S. VERIFIED CUSTOMER
I bring my truck to SM Ford for service because of employees like Clare. She's wonderful.
11/5/2023
Rodney H. VERIFIED CUSTOMER
Excellent service every time!!
11/4/2023
Kristi P. VERIFIED CUSTOMER
Clare was very friendly, helpful and informative throughout the entire oil change. She gave text message updates which was helpful!
11/4/2023
Soonoh J. VERIFIED CUSTOMER
Thank you guys for the great service this time. It was the very first time to get regular maintenance since I had purchased the car there. :)
11/4/2023
Chia-Chuan L. VERIFIED CUSTOMER
The service was very good.
11/4/2023
Tree Trimming. VERIFIED CUSTOMER
Fredy is the best.
11/4/2023
Mary S. VERIFIED CUSTOMER
You are a wonderful organization. I feel so good when my car is with you because I trust your service. Thank you so much for taking great care of my car. See you again next week.
Mary Joan Swartzbaugh
11/4/2023
Liza M. VERIFIED CUSTOMER
Jacob was very empathetic and helpful. He even got me to laugh about my sister breaking my car.
11/4/2023
Richard K. VERIFIED CUSTOMER
Very nice quick service !
11/4/2023
Marianne F. VERIFIED CUSTOMER
Sal was very customer oriented
Amy set my experience up and did a super job!
11/3/2023
Shawn L. VERIFIED CUSTOMER
Super helpful. Communication was superb. Thanks!
11/3/2023
Randy J. VERIFIED CUSTOMER
I’ll wait for the survey
I always complete them.
Thanks
11/3/2023
James K. VERIFIED CUSTOMER
Mr. Wu was courteous and informative; I just wasn’t expecting it to be so expensive.
11/3/2023
Daniel C. VERIFIED CUSTOMER
Thanks for the great service!!!
11/3/2023
Faris J. VERIFIED CUSTOMER
Clare was absolutely amazing at all parts of her job from the beginning to end. I used to go to Capistrano Ford and will now be taking my car to Clare for all future services and inquiries. Could not have asked for a better experience!