I was very happy with Miguel’s service today, he went a long way towards rectifying the problems from our previous service.
7/16/2021
Arthur G. VERIFIED CUSTOMER
Fast and efficient!
7/16/2021
Teen Road. VERIFIED CUSTOMER
Great job Duane
Rob
TRTS
7/16/2021
CHRISTINE S. VERIFIED CUSTOMER
Duane is always excellent. He has been out service representative for over a decade, and he continues to work conscientiously and expeditiously to be sure our vehicles are returned in proper working order. I also think he is always fair in pricing. I have a great deal of trust in Duane.
7/16/2021
David H. VERIFIED CUSTOMER
Miguel is one of the best service advisors I have ever worked with - no BS - honest advice about what my vehicle really needs - no hard sell which would turn me off - plus he is funny and personable - what the hell else can I add - keep this guy happy please…..
David H
7/15/2021
Joanne P. VERIFIED CUSTOMER
I appreciate professional and thorough service provided there.
7/15/2021
ANDREW L. VERIFIED CUSTOMER
Sal is great to work with. He respects my time, explains every maintenance and repair recommendation, and takes care of the “little things” that can be done on the spot (e.g. a tailgate bumper with a broken fastener) without attaching an inappropriate labor charge.
7/15/2021
Jake S. VERIFIED CUSTOMER
Duane was super professional and helpful. A serious expert when it comes to service!
7/15/2021
Joseph R. VERIFIED CUSTOMER
Great, friendly service. Provided clear details on the state of my car and what's next. Helped me out with transportation while my car was being looked at. I feel I can trust the team at Santa Margarita Ford.
7/15/2021
Carole F. VERIFIED CUSTOMER
Great service! Thank you Fredie!
7/15/2021
David P. VERIFIED CUSTOMER
Fat turn around even washed my truck. Thanks Fredy
7/14/2021
Robert S. VERIFIED CUSTOMER
Duane was great as usual! He has a way to make you feel confident in his concussions . He’s very ethical !
Bob Stewart
7/14/2021
Jason P. VERIFIED CUSTOMER
I just picked up my truck and see on the Ford app there is an open recall on it. This should have been taken care of the last two days my truck was in the shop. This is a major oversight by the advisor and a huge inconvenience for me to drive 15 miles back and wait for this to be resolved.
7/14/2021
NEMA N. VERIFIED CUSTOMER
Miguel was great. Professional and easy to deal with
7/14/2021
Tom R. VERIFIED CUSTOMER
Made an appointment for oil change. 3:00. Told them it was not a drop off. Got there promptly at 3:00. Didn’t get car entered until 3:15. Finally got out 4:55. Frustrated.
7/14/2021
Kevin R. VERIFIED CUSTOMER
It is always a pleasure to have Duane as my service advisor
7/14/2021
Yolanda M. VERIFIED CUSTOMER
Miguel is a very good worker always satisfied.
7/14/2021
Marco Q. VERIFIED CUSTOMER
Good service thanks
7/13/2021
LINDA D. VERIFIED CUSTOMER
Excellent service in all areas. Would not take my Ficus any other place. Thank you Santa Margarita Ford .
7/13/2021
ALFRED V. VERIFIED CUSTOMER
Duane has always provided the best customer service. He is the reason I come specifically to RSM Ford to get my vehicles serviced.
Kindest regards,
Al von Kanel.