Fredy does a great job explaining the work being performed
7/2/2021
Kristin M. VERIFIED CUSTOMER
Fredy was great ! you guys are lucky to have him. He cares about the client which is clear when you speak to him
I would note, that if your staff is vaccinated allow them the option to wear a mask. Both employees behind the desk wear glasses and they were visibly foggy up and was clear they were unable to see multiple times. This isn’t safe either. Many of us are vaccinated and you have the plexi up, let the staff have option especially if they are vaccinated.
7/2/2021
Stephen N. VERIFIED CUSTOMER
Duane is always professional and has helped me for years. He’s a key reason I stay with Ford products. Steve Nichols
7/2/2021
TIMOTHY H. VERIFIED CUSTOMER
Duane did a great job. Always trustworthy.
7/2/2021
RYAN N. VERIFIED CUSTOMER
Sal took care of my vehicle service needs with courtesy and professionalism. He has provided excelent customer service with every interaction we have had.
7/2/2021
Michael P. VERIFIED CUSTOMER
Duane is always no-nonsense and explains any repairs or issues clearly and quickly. Never feel like he is pushing something my car doesn't need.
7/1/2021
TUDY T. VERIFIED CUSTOMER
Honest, helpful, interested in what was in the best interest of me and the car, kept me informed. I will certainly return.
7/1/2021
JEFFREY L. VERIFIED CUSTOMER
good customer service
7/1/2021
Jerauld H. VERIFIED CUSTOMER
Duane is the best
7/1/2021
Anthony A. VERIFIED CUSTOMER
Very professional always helpful
7/1/2021
WILLIAM S. VERIFIED CUSTOMER
Fredy was extremely communicative and performed his job efficiently. I will definitely be coming back for new tires soon.
7/1/2021
Kylee I. VERIFIED CUSTOMER
Miguel was very helpful. He always keeps me updated and in the loop on my vehicle. Always very polite, knowledgeable, and efficient with his job. Thank you Miguel!
7/1/2021
YVONNE D. VERIFIED CUSTOMER
Everyone was nice and helpful
????
7/1/2021
BRANDON K. VERIFIED CUSTOMER
Sal did an amazing job his communication was perfect and he addressed all of my concerns that I had with the vehicle Sal deserves a big fat raise!!
7/1/2021
Michael L. VERIFIED CUSTOMER
wish we could solve the problems tho
7/1/2021
Nick P. VERIFIED CUSTOMER
Duane was outstanding. Probably the best customer service I have ever received. He called me with updates, gave me good updates and delivered as promised.
It’s nice to have a place that I can trust to take good care of my car repair needs. This also makes me want to buy my next car from Santa Margarita Ford.
Thank you,
Nick
7/1/2021
John G. VERIFIED CUSTOMER
Thank you Dwayne I appreciate your excellent service.
7/1/2021
BUSTER S. VERIFIED CUSTOMER
Yes, Duane was great!
7/1/2021
Jon M. VERIFIED CUSTOMER
Excellent job - got me in and out without an appointment, which is greatly appreciated.