They kept my car because they lost power and they wouldn’t go to a charging station for 20 mins to put the car at an expectable level . They said that they would leave it on the 110 wall plug. They didn’t have to go cross town they only had to go 2 stop lights to Target to charge the car.if you think about it , it’s the little things that make customer satisfied.
Also they had my car all day and until 2pm the next day, I had call at 2 and they didn’t have time detailed a new car...
6/16/2021
Brenda O. VERIFIED CUSTOMER
Fantastic! The best service department and managers ever!
6/16/2021
ALANA C. VERIFIED CUSTOMER
Freddy assisted me with not the best customer service. I have been getting my truck serviced at Santa Margarita Ford since I purchased my F150 there and always had great service until Freddy helped me this last time. He was very unclear and rude and it seemed in a rush helping me and I had an appointment and it looked as if he was not considering the fact. I had an 8 year old and a newborn with me and had to wait for hours with any updates. He didn’t even tell me what my truck was in need of, instead I had to ask him.
6/15/2021
Alberto A. VERIFIED CUSTOMER
Thank you!!
6/15/2021
Jason B. VERIFIED CUSTOMER
Sal is awesome! He does his best to help and he listens when you explain things or ask him questions. If he doesn't have an answer he will find it for you. Thank you for doing a great job!
6/15/2021
Kenneth R. VERIFIED CUSTOMER
The best in the business!!
6/15/2021
Floetta B. VERIFIED CUSTOMER
I get great service
6/15/2021
Silvia G. VERIFIED CUSTOMER
Good Customercervice thanks
Miguel Aparicio
Berry satisfied
6/15/2021
Mark H. VERIFIED CUSTOMER
Dwane was awesome
6/15/2021
Orlando L. VERIFIED CUSTOMER
Duane was great! Good communication always kept me updated on status
6/14/2021
WAYNE W. VERIFIED CUSTOMER
Great customer service! Thank you
6/13/2021
Aaron L. VERIFIED CUSTOMER
Well done.
Thank you
6/13/2021
John W. VERIFIED CUSTOMER
My report identified a number of things needing repair/attention, yet I was told my car was ready to go. Don’t know why I was not informed so I could have authorized the work? I now need to schedule a follow up appointment. Otherwise very happy w warranty, oil change and complimentary wash.
6/12/2021
Ross M. VERIFIED CUSTOMER
Miguel has a natural gift for dealing with difficult customers like me, he listens well, pays attention & empathizes. SMF did well hiring him.
6/12/2021
Wieckert G. VERIFIED CUSTOMER
Fredy was great to work with. He gets the true meaning of customer service.
6/12/2021
Eric F. VERIFIED CUSTOMER
Great job!
6/12/2021
Douglas S. VERIFIED CUSTOMER
Miguel's Service is always first rate.
6/12/2021
Darius R. VERIFIED CUSTOMER
Salvador was great. He explained everything well and made me feel comfortable using you guys for service for the first time. I’ll be back!
6/12/2021
Michael H. VERIFIED CUSTOMER
Always a pleasure knowing my car is in good hands at your dealership. I really appreciate that. I'm a mechanic on personal aircraft.
It makes a customer feel comfortable that his car,plane boat etc is with people that care.
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