Duane is the best!!! Only service specialist I trust with my car from now on. I drive over an hour just to come here because of the great service and reliability. I feel the genuine commitment of Duane and his team mate Johnathan to deliver excellent service.
6/4/2021
Clay K. VERIFIED CUSTOMER
Truck was at your facility all day, yet it was not washed when I picked it up just before close of business
6/4/2021
Karen W. VERIFIED CUSTOMER
Miguel was very friendly and helpful.
6/4/2021
BEVERLY R. VERIFIED CUSTOMER
Excellent service by Duane and the team.
6/4/2021
Beverly B. VERIFIED CUSTOMER
Service is always excellent
6/3/2021
GWEN C. VERIFIED CUSTOMER
Duane is the best!
6/3/2021
WILLIAM T. VERIFIED CUSTOMER
Well done,
6/3/2021
John S. VERIFIED CUSTOMER
Salvador is a great guy and takes care of his customers timely and efficiently!
6/3/2021
William S. VERIFIED CUSTOMER
I don’t understand the repair. Also, it looks like a filter was replaced and I do not understand why. The ultimate repair seems different from what I was told the issue was.
6/3/2021
ANTHONY P. VERIFIED CUSTOMER
Fredy takes great care of my car. I won’t go anywhere else
6/3/2021
JULIO J. VERIFIED CUSTOMER
Great service by Duane! Give him a raise.
6/3/2021
Paz M. VERIFIED CUSTOMER
Great customer service
6/3/2021
JOHN H. VERIFIED CUSTOMER
He was very friendly
Totally responsive
Great job communicating on what was going on
6/2/2021
JOSEPH G. VERIFIED CUSTOMER
Sal was super nice to deal with and we had excellent service from him.
6/2/2021
Kathryn L. VERIFIED CUSTOMER
The service writer Duane seems to lack an understanding of customer service. I understand I brought my car in on a busy Friday before a holiday weekend, however I had an appt and it seemed as though since i was just getting routine maintenance done I wasn’t really worth his time. Jonathan who wrote me up was very polite. Duane however made it seem like he didn’t have time to help me, or it just wasn’t worth his time. I won’t be returning to this location just based on Duane’s lack of customer service.
6/2/2021
William F. VERIFIED CUSTOMER
Excellent
6/1/2021
Cara H. VERIFIED CUSTOMER
Great service!
6/1/2021
ROGER W. VERIFIED CUSTOMER
Mr Miguel is the next best thing to sliced bread!
6/1/2021
BRAD O. VERIFIED CUSTOMER
Not happy at all. I went to a friends house and heard bubbling noises from the front of my car. Tons of water was leaking into the gutter. After opening the hood, I found that the radiator fluid cap was not screwed on... it was just sitting on top. The radiator fluid is supposed to be pressurized and I'm now uncertain as to whether everything is ok with my car and I need to take it in for inspection again. Really not happy that the radiator cap was not even screwed down. I understand that mistakes happen, but I really have an uneasy feeling about bringing my car back there after this because I was trusting the Ford Dealer to do a better job than some other place like Good Year or another shop. I will bring my car back in there and see if anything further needs to be done.
6/1/2021
DONALD S. VERIFIED CUSTOMER
I took possession of my vehicle yesterday under the assumption that the problem was fixed, then drove to work this Sunday morning and about 15 miles into my 30 mile commute and the SES light came back on, it went back into limp mode and overheated again. I was just barely able to get it to Tuttle click Ford in Irvine and dropped it off in the service bay for them to look at it Tuesday (day after Memorial Day.) I would like to have any kind of further insight as to what may have caused the initial issue with the thermostat to easier diagnose what is causing the problem. Please contact me ASAP. DONALD S