Santa Margarita Ford Auto Repair Service

One of the issues could not be verified on site but returned after I left a lot. I will need to return for follow-up service.

Sal was very courteous and was really helpful.Thsnkbyou guys so much.

Freddy was very professional and accommodating.

Thank you for picking up and dropping off but you left me on fumes!! I had 5 miles in the tank and the nearest gas station is just over 5 miles away. I would have happily reimbursed the driver for throwing a few bucks in for gas vs leaving me in a tough spot. I had a white knuckled ride to the station to fill up.

Reliable and fast service

Very long time waiting even with appointment,

Miguel is always great, informs me of any work that needs to be done and makes great suggestions.

I trust RSM more than any other Ford dealership with my truck. I live in Las Vegas and am in the area once each month.

The team at Santa Margarita is fantastic and takes great care of their customers! Very trustworthy and dependable! Great team!!

Everyone there was extremely nice and helpful.

Freddy did not review my account thoroughly before servicing my car. He showed me a price sheet and wanted to charge me for brakes. After I shared that I purchased an extended warranty and my brakes had never been replaced with 61,000 miles, Freddie stated that I did not need them. Also Freddy got my order confused with another customer with the same last name. Really? Freddie had the auto technician check my brakes and indeed the brakes need replacement. The second item was that my drivers passengers window automatically rolls down when I roll it up. As soon as the window closes it automatically goes down. I know this is an glitch with 2017 Ford fusion. It was fixed quite some time ago when I first purchased my car brand new. Freddy wanted to charge me $190 to fix the window. I disagree that I should have to pay for the window defect. I shared with Freddy that I did not bring the car in sooner due to Covid and quarantine. Apparently that did not matter to Freddy. I told Freddy I would write Ford a letter and took his business card from the counter. When I went back to the counter again, Freddy said he would speak to the manager on Monday to see what can be done. I thanked him. I would appreciate if Santa Margarita Ford would have their employees spend more time reviewing the customers account for auto service thoroughly instead of the customer informing the employees that the car needs brakes after61K miles. Freddy was professional for the most part. I felt after receiving several text messages that parts and service with costs were a bit frustrating. I told Freddy that he just wanted my money in a half joking way. I had repeated a second time that I have an extended warranty. Did he forget? I thanked Freddy for getting me an Uber home and that my car would be finished at 2:00pm. Uber picked me up and took me to Ford. I brought my car in at 7:30 am on time. So for my repairs was 6-1/2 hours. I would like Ford to email to review what was done and how long it should actually take- I am curious. Thank you. My message is in hopes of better customer service training or review . I wish no one to get fired or demoted. Thank you for allowing me to express myself and share my experience. I even considered taking my car to a different Ford dealer for service next time. My husband was upset how they missed the brakes and that he is not happy with how I was treated. Have a good day , Thank you, Tammie G

Freddy was friendly and very professional.

Outstanding as always

You’re the best! Always!

Duane was prompt, cordial and efficient. I am extremely dissatisfied for the cost a $20 bulb with $258 labor charge does not seem rational. Although Duane was great explaining the charges. Still did not make sense for 1 hour 20 minute work labor charges at $258. Next time I would go to other options for service.

Thank you so much. Outstanding

Service as usual was simple and timely. But they forgot to wash my car.

Good guy to work with.

I recognize the good quality of the job and the excellent customer service of Miguel Aparicio. Mg. Jorge Guerrero

Everything was great but the service took too long. 6 hrs for oil change, tire rotation, and balance.