I’ve been requesting Duane for many years as my service advisor. He is exceptional! As always, today was an excellent experience. Good, efficient, timely service. Thanks to Duane and the Ford team.
5/22/2021
Nathan H. VERIFIED CUSTOMER
Miguel is the man, always keeps me up to date on my Ford service.
5/22/2021
Ronald R. VERIFIED CUSTOMER
Job well done!
5/22/2021
Jacqueline J. VERIFIED CUSTOMER
Love, love, love Duane!
5/22/2021
Breanne W. VERIFIED CUSTOMER
Sal was amazing ! Honesty and kindness will always keep me coming back. Thanks Sal
5/22/2021
LILAH T. VERIFIED CUSTOMER
Sal made me very comfortable with my vehicle service experience at your dealership
5/21/2021
Anthony P. VERIFIED CUSTOMER
Freddy is great to work with. My car is my baby and he takes care of it.
5/21/2021
Jon H. VERIFIED CUSTOMER
Miguel is a great guy, this is not about him but about his support, or lack thereof. Miguel asked me a couple times if I wanted the truck washed, I replied yes. I came in late to pick up the truck and had the courier just park the truck in the pickup area. I came back to get the truck around 6:30 and the truck was not washed. I heard Miguel tell someone to wash the truck but it was not washed.
5/21/2021
Michael P. VERIFIED CUSTOMER
Sal did agreat job
5/21/2021
M Ann. VERIFIED CUSTOMER
Excellent service and super personnel.
5/21/2021
Alberto M. VERIFIED CUSTOMER
Service was excellent. They got my truck fixed in under the estimated time and were very reasonable.
5/21/2021
Randy W. VERIFIED CUSTOMER
Miguel is an excellent service advisor. He helps everyone that he can that comes through the door. Service was very busy the day I was there, but he kept me informed of what the status was as it took 2 hrs to get an oil change tire rotation service. I wish appointments would get priority over walk ins but it seems it’s the same thing might as well not make an appoint next time. Doesn’t appear to be a need
5/21/2021
Stacey W. VERIFIED CUSTOMER
Duane always goes above and beyond to make sure that every detail of my appointment is on point. I have had the benefit of working with Duane’s professionalism for 16 years! For that, I am grateful and a very happy customer!
5/21/2021
BOB R. VERIFIED CUSTOMER
I have serviced my 2012 Ford Edge at Santa Margarita Ford with Duane Litz. He has been extremely fair and honest. I feel as though Duane can be trusted and goes the extra mile to make sure I’m satisfied with the service. Based on 9 years of exceptional service I will buy my next car at SM Ford.
5/21/2021
Gary R. VERIFIED CUSTOMER
Great service, thanks!
5/21/2021
Megan H. VERIFIED CUSTOMER
Sal is so helpful & professional!
5/21/2021
Robert L. VERIFIED CUSTOMER
Freddy was extremely polite and helpful, kept us updated on our vehicle from start to finish!
5/20/2021
MIKE O. VERIFIED CUSTOMER
You're welcome...
5/20/2021
YVONNE S. VERIFIED CUSTOMER
Love RSM Ford!! Always a great experience start to finish!