My car was ready hours before I showed up. I waited almost 20 minutes for them to pull up my car. Would be great to have the cars pulled up and ready to go for customers. I had to go back in and ask them to check on my car again and they were very kind. Thank you.
4/28/2021
James K. VERIFIED CUSTOMER
Nothing to do with the employees at Ford. But it took more than a half hour to wait for a return ride home from Uber. What happened to having your own courtesy car.
4/28/2021
Joe L. VERIFIED CUSTOMER
Overall the service was good. Sal took good care of me. My only complaint is that I expected to pick up my car washed. I came out to get my car and I mentioned it to the guy that brought it out and he goes no we don’t wash it un less we get an OK to do it first because some people don’t like their cars washed. I don’t think I was asked whether I want it washed or not
4/28/2021
Paz M. VERIFIED CUSTOMER
Great customer service
4/28/2021
Timothy N. VERIFIED CUSTOMER
I talked to a younger salesman with a beard today about the racer boy Focus RS out front and also how to order a Transit 250 AWD ecoboost. I believe his name was “Micah” but could be wrong. He was a good employee as well as Freddy.
The service on my Focus was perfect thank you.
4/28/2021
Paul B. VERIFIED CUSTOMER
In 2007, I bought my 2005 convertible Mustang from this dealer and whenever I bring in for service I am happy, thank you!
4/27/2021
Stephen R. VERIFIED CUSTOMER
Great service. Thanks for getting my car im as a walk in
4/27/2021
Eric O. VERIFIED CUSTOMER
Ok
4/27/2021
David B. VERIFIED CUSTOMER
It took 40 minutes to pick up my car. The work was done 4 hours prior. It was like they lost the vehicle. They had to look at my receipt multiple times. No explanation or apology for the long wait.
4/26/2021
Wilbur P. VERIFIED CUSTOMER
No problem, service completed as requested.
4/25/2021
Maclovio M. VERIFIED CUSTOMER
I have taken my ford vehicle to near by ford dealership in my area. However, no one delivers great service like Rancho Santa Margarita Ford dealership.
4/25/2021
Mauro M. VERIFIED CUSTOMER
Let me be clear I was not completely satisfied. My main dissatisfaction is that when the service people stated to me that my service would cost $600 I understood that to be the total, when I picked up my vehicle my bill was almost $200 higher due to the 4 wheel alignment performed. I thought that was part of the total $600. Apparently was not and when I finally realized that it was to late, service was already completely. I am not happy about that at all!
Thank you
Mr. Mendoza
4/25/2021
Mike P. VERIFIED CUSTOMER
Duane was outstanding and the service was great.
Thanks
4/25/2021
Ian J. VERIFIED CUSTOMER
Fred was courteous and thorough
4/25/2021
Nicholas S. VERIFIED CUSTOMER
Freddie was very good and got the recall work done in a timely manner.
4/25/2021
Ted P. VERIFIED CUSTOMER
Miguel was very informative and worked to resolve the issue with my vehicle very quickly. My truck is running great!
4/24/2021
MICHAEL S. VERIFIED CUSTOMER
They spilled oil and it collected on my rock guard under the engine which then proceeded to drip on my driveway at home.
4/24/2021
Jeff P. VERIFIED CUSTOMER
I appreciate the great customer service and the professional maintenance care on my vehicle
4/24/2021
Shelby W. VERIFIED CUSTOMER
Duane is awesome. He takes such excellent care of my Ford. He also is amazing at keeping me informed and goes out of his way to make sure that everything is done professionally and conveniently. He is the best!