I take all my cars to RSM Ford for service, not just the Ford products. They are super easy to deal with, and in this very difficult financial time, understand that it’s important to delineate the difference between optional service and necessary service. The service reps at RSM Ford understand that better than any other experience I’ve ever had a dealership. Especially Duane, who is probably train most of the people there.
4/20/2021
Larry K. VERIFIED CUSTOMER
Job well done
4/20/2021
Masih S. VERIFIED CUSTOMER
Miguel was very helpful and professional
4/20/2021
Jakob A. VERIFIED CUSTOMER
We have brought my sons mustang in to RSM 3 times now and been helped by
Miguel twice. He is amazing. So friendly ...Very honest and professional. He is very patient as you explain what we feel is wrong as well as very thorough when discussing what needs to be done. We will only bring the mustang to RSM. Your service dept is top notch :)
4/20/2021
Steven K. VERIFIED CUSTOMER
Miguel is an excellent service advisor. Very attentive and informed me of every aervice required!
4/20/2021
Ryan M. VERIFIED CUSTOMER
Sal was great the whole time. He definitely cared about his customer and it showed. I really appreciate how much time everyone spent on my car.
4/19/2021
RODNEY H. VERIFIED CUSTOMER
Always exceptional service from Duane and his assistants. Thank you so much.
4/19/2021
Lindsay T. VERIFIED CUSTOMER
Sal was great. However, I brought my car in because the rear camera isn’t working properly and when I brought my car home it still doesn’t work. Now I have to bring it back in this week. It’s really frustrating. Sal was really nice, though. It’s not his fault.
4/18/2021
Jennifer M. VERIFIED CUSTOMER
Miguel is a wonderful person, and was a pleasure to deal with. I love your service department and it’s because of your service advisors that I won’t take my car anywhere else.
4/18/2021
Mark L. VERIFIED CUSTOMER
Sal was great. I was completely satisfied with his service. Very professional, he kept me informed. I have yet to be disappointed with any of my visits here.
4/18/2021
Judith C. VERIFIED CUSTOMER
100% satisfied with Miguel Aparicio service. Thank you Miguel
4/18/2021
Joseph Y. VERIFIED CUSTOMER
Courteous and knowledgeable
4/18/2021
Bridget C. VERIFIED CUSTOMER
Miguel
is the best! very communicative
4/18/2021
John S. VERIFIED CUSTOMER
Thank you Miguel with your prompt service on our Ford Fusion!
4/17/2021
MARISSA R. VERIFIED CUSTOMER
My car is shaking worse than when o brought it in today. The problem with my car was not fixed.
4/17/2021
JENS C. VERIFIED CUSTOMER
Duane always does an excellent job!
4/17/2021
Debra W. VERIFIED CUSTOMER
Duane and Jonathan were very helpful and curteous to me throughout my interaction with the Service Dept. I was very satisfied with the service.
4/17/2021
Dennis P. VERIFIED CUSTOMER
Good service - nice guy. Went well - can’t ask for more.
4/17/2021
Bodean M. VERIFIED CUSTOMER
He was prompt with getting me a in for service and the turn around was as quick as possible. Thank you Duane, stellar gentlemen.
4/17/2021
Shelby W. VERIFIED CUSTOMER
Duane always treats me like family. I trust that he will always recommend the best maintenance for my Ford. He always goes out of his way to keep me posted on any service or repairs taking place. Duane is certainly one of the key reasons why I have been buying forwards from Rancho Santa Margarita a Ford for decades