Sal was amazing! He kept his word with follow up and he was so professional.
4/16/2021
Rick V. VERIFIED CUSTOMER
Sal’s service was definitely a 5 out of 5 with 5 being top notch!!!!
4/16/2021
Laurel O. VERIFIED CUSTOMER
Fredy is the best. Always top of the line service. Thank you!
4/16/2021
Ferdinand S. VERIFIED CUSTOMER
Miguel dad a great job as usual to keep me updated with the process. I enjoy working with him!
4/16/2021
BENJAMIN B. VERIFIED CUSTOMER
My wife was driving the car home from the dealer and the bottom fell off. Obviously some bolts weren’t tightened back up properly. Now we have to deal with coming back and getting more repairs done on this car! Extremely unhappy!!!
4/16/2021
Charles W. VERIFIED CUSTOMER
Duane has been my service manager for many years. I appreciate his attention and getting dependable service.
4/15/2021
James H. VERIFIED CUSTOMER
Fredy and I have never worked together but I have to tell you he’s performed the best service call that I have had today and there were definitely some issues and some points of friction but not between he and I or the level of service that was provided. I am so incredibly happy with the way I was treated and I felt like I had somebody who was on my side who was working for my benefit and who did what needed to be done. I have been in positions were service often times blows off the questions or requests to review different items and I really felt like I got an extensive review which resulted in handling A pretty significant warranty issue that was previously not dealt with by multiple other service techs on previous visits. I look forward to coming back and working with Fredy And I’m very impressed and pleased with his professionalism and general communication
4/15/2021
Kymberly R. VERIFIED CUSTOMER
Fredy is awesome and very personable! Easy pick up and drop off comfort. Loved my sticker notice to come back! 10 stars for Fredy! Will definitely be back and refer others! Thank you again!
4/15/2021
Mary R. VERIFIED CUSTOMER
Fredy is a real asset to your company. I have dealt with him before and find that he is personable, professional, knowledgeable and friendly
4/15/2021
Craig C. VERIFIED CUSTOMER
Very quickly done and great communication.
4/15/2021
MEHRAN K. VERIFIED CUSTOMER
Fredy made my experience easy and pleasant. I also enjoyed RSM Ford environment. Super friendly folks.
4/15/2021
Kylea J. VERIFIED CUSTOMER
I was and still am a little concerned with.all the negative social media that the owner or GM has been involved with these last few days... We’ve purchased cars at both the Rancho Santa Margarita Ford dealership and Toyota Dealership and really did not like his responses to a customer that had been looking at a car for her son. I definitely will think twice about buying another car from your dealership
4/15/2021
Henry L. VERIFIED CUSTOMER
Duane was very helpful on getting a quick resolve for my check engine light
4/15/2021
Sabrina S. VERIFIED CUSTOMER
You guys are the best!!
4/15/2021
Jesse R. VERIFIED CUSTOMER
Very satisfied with your service.
4/14/2021
Kevin M. VERIFIED CUSTOMER
Duane does a great job. Have asked for him for 15 years
4/14/2021
Nicholas S. VERIFIED CUSTOMER
Miguel explained everything! Great job.
4/14/2021
Inocencio G. VERIFIED CUSTOMER
Happy with prompt response and service with Duane. Thanks.
4/14/2021
Sean N. VERIFIED CUSTOMER
Freddy made this experience the best possible. He was very professional & kept me on the loop on the status of my vehicle.
4/14/2021
Tom M. VERIFIED CUSTOMER
I was told my car will be washed after the service but I got it back dirty. I only noticed it when I got home.