Mr Duane is the best service member I’ve ever worked with.. from the beginning to the end, I always felt that he had my best interest. I will continue to come to this dealer and recommend this dealer because of workers like Mr Duane
My absolutely pleasure,
Carlos A
4/9/2021
Shelly D. VERIFIED CUSTOMER
Great service ! Thank you Sal!
4/9/2021
Bobbi W. VERIFIED CUSTOMER
Miguel is dedicated to the customer and great service! He communicated well and did the best he could to solve a couple problems that occurred during my service.
4/9/2021
STEPHEN D. VERIFIED CUSTOMER
Great job!
4/9/2021
Dina S. VERIFIED CUSTOMER
They fixed the problem , and thankfully it was still under warranty
4/8/2021
Eric C. VERIFIED CUSTOMER
Freddy was great. Not sure why it took so long to approve the work covered by warranty but Freddy did a great job.
4/8/2021
Lane M. VERIFIED CUSTOMER
Duane's the best. He's professional and courteous.
4/8/2021
John D. VERIFIED CUSTOMER
Miguel was awesome again
4/8/2021
Ross R. VERIFIED CUSTOMER
I dropped my car off at 8:30am and the technician asked if it needed it back by a certain time, to which I said noon - 1pm. He said that should be no problem. A little after 2pm I called and asked on the status. I was informed that my vehicle had not been serviced and the technician seemed to forget that I had even asked to pick it up at lunchtime. Certainly less than ideal and I was forced to adjust my afternoon work schedule in order to accommodate the delay. Not the kind of customer service that I would think RSM Ford is looking for.
4/8/2021
Marianne F. VERIFIED CUSTOMER
Sal was very professional and made everything go smoothly . We especially enjoyed the pick up of our vehicle and drop off !
4/8/2021
Colleen N. VERIFIED CUSTOMER
Freddy was super nice!
4/8/2021
Martha A. VERIFIED CUSTOMER
Duane has always been very professional!!!!
4/8/2021
Jose G. VERIFIED CUSTOMER
Miguel is an excellent service advisor, because of him and other Santa Margarita Ford Employees and the dedication to excellent service is why I bring and will continue to bring all my vehicles there to get serviced.
4/8/2021
Rolando S. VERIFIED CUSTOMER
Awesome service from great staff. They were quick and easy to work with. Friendly and very helpful. Glad I have em close by!
4/8/2021
Florence Z. VERIFIED CUSTOMER
Yes plan on trading suv
Salvadore took good care of me in Repaire
4/7/2021
Brad G. VERIFIED CUSTOMER
Thanks for the help. All your people were great!
4/7/2021
Troy F. VERIFIED CUSTOMER
Miguel is always a pleasure to speak with and work with. I have full trust that he has the right answers to my question and treats my car as if it were his. Super appreciative and very happy with all my service appointments with him as my manager!