Sal is so professional. He’s a great listener and inspires trust. I feel so lucky to have worked with him during my warrantee period because now that it’s done I have complete confidence about where to bring my car for maintenance and repairs. Seriously huge thanks to him for being straightforward and treating my car like he cares.
3/16/2021
Brett A. VERIFIED CUSTOMER
We love Duane! We love his service ethics, never up selling on service. We’ve been getting our Fords serviced the for many years. And we always look for Duane.
3/16/2021
MICHAEL K. VERIFIED CUSTOMER
Thank you Miguel and Gina.
3/15/2021
Scott D. VERIFIED CUSTOMER
The ladies that I first talked to in the service department and rental department were as nice and accommodating as possible. Very nice first impression.
3/14/2021
Peter P. VERIFIED CUSTOMER
Poor communication
3/13/2021
Hector H. VERIFIED CUSTOMER
I
3/13/2021
Dan C. VERIFIED CUSTOMER
Mr. Precision was absolutely professional and very informative and very personable. I truly appreciated his attention to detail and his attention during my visit. Since my purchase of my Ford F-150 Raptor last week I have had the very best experience ever with everyone at Santa Margarita Ford.
3/12/2021
George A. VERIFIED CUSTOMER
Duane has always taken great care of me
3/12/2021
Jens C. VERIFIED CUSTOMER
Duane Litz is an excellent service advisor.
3/12/2021
Marie-Noelle P. VERIFIED CUSTOMER
Miguel is always awesome and provides great customer service and communication. He took care of my needs in a swift and efficient manner as always. That’s why I keep coming back. Thank you Miguel
3/12/2021
Lonnie C. VERIFIED CUSTOMER
Mr. Aparicio provides EXCELLENT customer service. This time rescheduling my service needs were really appreciated.
Thanks for the GREAT SERVICE by the Team at RSM Ford too!
3/11/2021
Todd W. VERIFIED CUSTOMER
Great customer service. Repairs and service done properly and with Attention to detail.
3/11/2021
John R. VERIFIED CUSTOMER
Sal did a great job making us comfortable with some bad news. He kept us updated and met all commitments. Thanks Sal.
3/11/2021
BRUCE S. VERIFIED CUSTOMER
They did not solve my problem and I will have to come back again.
3/11/2021
KELLY J. VERIFIED CUSTOMER
Very happy with Duane Litz. He was ready and waiting for me. My car was ready earlier than expected. When I picked it up a service man, sorry I do not remember his name. He was excellent and helped me out with some stuff in the car that I didn’t know how to work. I love my Ford escape and very happy with Santa Margarita Ford dealership. Kelly
3/11/2021
Eric H. VERIFIED CUSTOMER
Duane is the only service guy I work with. Has helped me out with a dozen issues over the years with my car. Top notch experienced service.
3/11/2021
Shandra C. VERIFIED CUSTOMER
Miguel was amazing. Very attentive and kept me up to date on my vehicle. I appreciate all of his time and hard work. I was running late when I picked up my car and he stayed past his work hours in order to make sure I was satisfied, and that everything was functioning the way that it should be. He definitely goes above and beyond what is required of him.