I truly enjoyed my experience today. Although this trip cost me a lot of money, Miguel was externally professional and walked me through all of my options.
3/5/2021
MIKE S. VERIFIED CUSTOMER
I went back to Ford from being in my tundras for 14 years. This was a great experience where my f250 was picked up and dropped off. My advisor Fredy kept me up to date and the guys who picked up my truck were very professional. I’m impressed. Thank you for the great service.
Michael Staubly
3/5/2021
FERNANDO A. VERIFIED CUSTOMER
Very satisfactory and professional
3/4/2021
Amir G. VERIFIED CUSTOMER
Thx for the great service
3/4/2021
Lyle M. VERIFIED CUSTOMER
Miguel is the best, very knowledgeable and helpful, I wouldn't trust my car with anyone else!
3/4/2021
Laurie C. VERIFIED CUSTOMER
Excellent and timely service. Thank you!
3/4/2021
DONALD L. VERIFIED CUSTOMER
Santa Margarita Ford has been a great dealership for me, since I bought my truck, in 2016!
3/4/2021
LOUIS P. VERIFIED CUSTOMER
Always takes care of the car issues in a prompt manner and keeps us informed of the repair process. Have been going to Duane.
3/4/2021
Erik A. VERIFIED CUSTOMER
Duane was extremely helpful and courteous. He was especially knowledgeable and his personality was easy to like. Keep him!
3/4/2021
DAVID S. VERIFIED CUSTOMER
Miguel was very professional and provided excellent service, as he has always done!
3/3/2021
Stephanie B. VERIFIED CUSTOMER
I was completely satisfied until I got home. I opened my trunk and the last pair of seats was semi-flipped up squishing my stroller and other items I had in my trunk space. After quite a bit of pulling and pushing buttons I was able to free the things I had from my trunk from between the seats and get the seats to fully fold and stow again. I'm not sure why this would have needed to be touched for a simple oil change? I would have appreciated the person who did that, to have admitted it instead of having to have worry if my seats or stroller was broken as I tried to get it out for over 30 minutes.
3/3/2021
Leann S. VERIFIED CUSTOMER
Most of the people I spoke with were great and the service was quick. There was one man I spoke with when I had a question who was outrageously rude. I hope the call was indeed recorded.
3/3/2021
JOHN B. VERIFIED CUSTOMER
Thanks Miguel
3/2/2021
Carlo A. VERIFIED CUSTOMER
Thank you Duane for the years of excellent customer service.
3/2/2021
ANN M. VERIFIED CUSTOMER
Thanks again to Duane and his team for their continued and valued service to our family’s cats over these many years. None better than Duane Litz.
3/2/2021
MARTIN R. VERIFIED CUSTOMER
I asked for the works service package and DEF to be filled. Upon receiving my truck the DEF was not filled nor was it washed. I actually got it back dirtier than when I dropped it off. There was and still is oil smudges on the front quarter panel as well as rear passenger door. Not cool and probably wouldn't recommend to others.
3/1/2021
Jim G. VERIFIED CUSTOMER
I appreciate Duane’s attention to detail and superior customer service.
2/28/2021
JEFF G. VERIFIED CUSTOMER
Love the service and entire team at Santa Margarita Ford!
2/28/2021
Vito G. VERIFIED CUSTOMER
Miguel was a great help in getting my problem solved. Thank you.