Very courteous and thorough. Was timely with updates and such.
2/21/2021
Tony G. VERIFIED CUSTOMER
I called and set up an appointment for a steering linkage damper issue. My truck was serviced for a latch recall so the work that I spoke to the operator about was never done. I now have to take my truck back again to have work done that I originally called for.
2/21/2021
Derek C. VERIFIED CUSTOMER
great service. vip treatment
2/21/2021
Andrew C. VERIFIED CUSTOMER
Miguel was a pleasure to work with!
2/20/2021
MARIANA A. VERIFIED CUSTOMER
Duane was very efficient, professional, and clear with the information given to me . I also want to mention Johnathan at the service desk , he is kind ,knowledgeable and ready to help with a smile on his face , good customer service .
2/20/2021
Justin L. VERIFIED CUSTOMER
Duane is always great. Appreciate his service!
2/20/2021
CYNTHIA L. VERIFIED CUSTOMER
Dwayne is always thorough and professional. He works quickly and efficiently. I always ask for him when I need service to my vehicle. I've been working with Dwayne for years.
2/19/2021
BRENDA C. VERIFIED CUSTOMER
He was great!!!
2/19/2021
Mel L. VERIFIED CUSTOMER
Awesome service!
Thanks!!
2/19/2021
Judith C. VERIFIED CUSTOMER
Miguel makes the auto service day looks so easy. He’s the best
2/19/2021
Scott G. VERIFIED CUSTOMER
I like Duane a lot, always have. He goes above and beyond. I am happy with everything done at SM Ford, just disappointed with Ford for refusing to replace my rear taillight that gets moisture inside. Duane tried and even accepted pictures I had that showed water inside the sealed unit.
While I happy with the service your team provided, I’m not happy with Ford and I hate to say it goes hand in hand with my level of satisfaction. I’ve been using SM Ford for years and have always had a great experience with your team, especially Duane. I’m just disappointed with corporate. Sorry if it hurts your stats, but it is part of the total experience. Sorry Duane.
2/18/2021
Linda A. VERIFIED CUSTOMER
Thank you for being available, efficient and thorough!
2/18/2021
Preston W. VERIFIED CUSTOMER
Always takes care of my Roush 427 R along with key mechanics. He also took care of my 1998 Eddie Bauer Explorer I purchased, for years.
2/18/2021
Scott B. VERIFIED CUSTOMER
Duane is the best he is always very helpful.
2/18/2021
Douglas E. VERIFIED CUSTOMER
Everyone was great and did great work. Bob Price and Freddy Campos were outstanding!
2/18/2021
Jose Juan. VERIFIED CUSTOMER
un buen servicio
2/18/2021
Albert L. VERIFIED CUSTOMER
Miguel is courteous and communicative. Great service advisor!