The service team @ SM Ford are great! I take both my Ford vehicles there and I'm very pleased with the personal and professional service that I receive. Go see Sal at the service desk he's very knowledgeable and helpful
2/17/2021
Marilyn S. VERIFIED CUSTOMER
Excellent service. Professional and caring!
Thank you
2/17/2021
CORY T. VERIFIED CUSTOMER
Miguel in service was great to work with. Very thorough and informative and communicated well. Good giuy and great customer experience!
2/17/2021
CORENE M. VERIFIED CUSTOMER
Duane was wonderful. Got my car done nice & fast!! Great service
2/17/2021
LESLIE B. VERIFIED CUSTOMER
He was the best service rep I've ever worked with since I bought a Ford in 2014. Thank you!!
2/17/2021
SIRIRAT D. VERIFIED CUSTOMER
Great and fast service, sal went above and beyond
2/16/2021
Marie G. VERIFIED CUSTOMER
Salvador was very patient with me and provided exceptional customer service. From making sure everything was covered by points to making sure the car was washed.
2/16/2021
Richard K. VERIFIED CUSTOMER
Fredy C is a very good - customer service focused service person.
2/15/2021
Mike P. VERIFIED CUSTOMER
Duane is absolutely the best ford service the best
2/14/2021
Patrick L. VERIFIED CUSTOMER
Jonathan was great. Not sure the truck got washed after I was asked if I wanted it done. But I’ll be back again.
2/14/2021
Guy D. VERIFIED CUSTOMER
Fredy Campos was very friendly, knowledgeable, and professional. The service provided was excellent.
2/13/2021
Jeanne R. VERIFIED CUSTOMER
Miguel was so nice, explained everything in detail and took his time did not rush.
Very thorough.
2/13/2021
JULIE R. VERIFIED CUSTOMER
Thank u for great nice service
2/13/2021
Verna D. VERIFIED CUSTOMER
Freddie was great, cordial and polite. But it took me six hours to get an oil change. It is making me rethink where I’ll be taking my car in the future.
2/13/2021
Catherine F. VERIFIED CUSTOMER
Duane was excellent! He kept me informed the entire time. I appreciate the service that he gave us. We will definitely come back to Santa Margarita Ford. Thank you Duane Litz.
2/13/2021
CLIFFORD A. VERIFIED CUSTOMER
I love this place.
2/13/2021
GREG M. VERIFIED CUSTOMER
Duane is the best, very trustworthy and competent.
2/12/2021
RICH E. VERIFIED CUSTOMER
Duane Litz is hands down the best service manager I’ve ever worked with. He and I have had a working relationship for nearly 25 years and has been hands on with every company fleet vehicle I’ve driven. He is knowledgeable, a problem solver, highly professional and efficient.
2/12/2021
DAVID J. VERIFIED CUSTOMER
It was handled very professionally. Miguel Aparicio was excellent. Thank you as always.
2/12/2021
RICHARD G. VERIFIED CUSTOMER
Miguel was able to fix something another Ford dealership caused and your dealership fixed it all. Everything works great now. Thank you my mechanic as well as Miguel for great customer service.