Sal was excellent as usual. Got the job done by fitting it into a weekend slot. Appreciate his efforts
10/21/2023
Kathy W. VERIFIED CUSTOMER
Miguel is always great to work with. He takes the time to review the recommendations for my car and different options for getting the more expensive maintenance completed.
10/21/2023
Bill M. VERIFIED CUSTOMER
Miguel was awesome and very thorough
10/21/2023
Inocencio G. VERIFIED CUSTOMER
Happy with the service from Miguel as always !!
10/21/2023
Reyna P. VERIFIED CUSTOMER
There were just a lil delay but as always Sal never disappoints. ??
10/21/2023
Kenneth C. VERIFIED CUSTOMER
Clare was friendly, responsive and timely. Very positive experience. Please keep up the great work.
10/21/2023
Derek L. VERIFIED CUSTOMER
Miguel did a great job. The service was fast and I believe honest.
10/20/2023
Craig C. VERIFIED CUSTOMER
Great customer service.
10/20/2023
Sarah D. VERIFIED CUSTOMER
Super helpful. Would always want to work with Jacob in the future. He was communicative and prompt.
10/20/2023
Michelle M. VERIFIED CUSTOMER
I brought my car in because it almost completely stalled out in the middle of an intersection. I had no power while pressing down on the gas pedal for a few seconds. It has been in and out of your service department many times in the past year. It has a long history in your service department. It has even had to have the transmission replaced once before. It has a hard start every time I turn it on. It has been making an unusual grinding sound off and on as I start to drive it forward when first starting it for the past several months, which we brought it in for as well. Each time I bring it in they can never replace the sound or problem. They don’t even consider or look up the history of this car in your records. They don’t even consider that our extended warranty may not cover these problems once they develop into larger and more complex problems. They offer to just look under the hood for any obvious signs of damage or arising issues. We are very frustrated and ready to dump this car due to lack of concern and lack of attention to detail from your service employees. I guess I need to bring it in on a flat bed truck, not running at all to get any help from your department.
10/20/2023
Reyna P. VERIFIED CUSTOMER
Im just impressed that the waiting time for oil change is < 2 hrs.
10/20/2023
Valerie H. VERIFIED CUSTOMER
Sal is always very helpful and on top of what needs to be done for my truck. I appreciate all he does
10/20/2023
Michael H. VERIFIED CUSTOMER
Very professional
10/19/2023
David Z. VERIFIED CUSTOMER
Thank you
10/19/2023
Kevin B. VERIFIED CUSTOMER
Thanks for the help. I’ll come back if it consistently is noticeable.
10/18/2023
Mary S. VERIFIED CUSTOMER
Sal is a great guy. He is honest and we trust him with our vehicles.Sal is one of the reasons we continue to come back.
10/18/2023
Cameron H. VERIFIED CUSTOMER
Thank you to Miguel and the Santa Margarita Ford team. Proud to have American made products in the RSM area.
10/17/2023
Steve S. VERIFIED CUSTOMER
Where do I start. Jacob Wu was great. The basic service ; oil change, etc was fine. But we also needed to replace the passenger side windshield wiper motor. Total cost quote was $910. Thats nuts. Oil change, etc $96. So, $814 for the wiper motor replacement. Still nuts. $200 per hour labor, $355 for the part. Nah-I’ll do it myself. Guys, its a wiper motor. And not difficult to replace. No real skill needed for the job. Ok, so the car is out of warranty. Not likely to bring it back to Santa Margarita Ford. Yeah-greedflation is a real thing. Thats right-I said it.
10/17/2023
Vladimir B. VERIFIED CUSTOMER
Kelsey has always been courteous and respectful, and listens to my questions. She has always been transparent with me and my vehicle.