Fantastic service. I am a customer of over 20 years at SMF! Duane is the best in the business. My Ford is 18 years old and because, Duane keeps it running like a top! Two Expeditions, one Mustang and a Focus. All serviced by Duane Litz! Happy New Year.
1/1/2021
Tony G. VERIFIED CUSTOMER
Great service, I was greeted upon arrival and my service was done on time. Sal did a fine job. Appreciate the friendly service guys.
12/31/2020
Teri P. VERIFIED CUSTOMER
My car has a distinct cigarette smell after picking it up today. I'm hoping it will go away in a day or so. Otherwise, the service was fabulous!
12/31/2020
Kevin H. VERIFIED CUSTOMER
I always enjoy working with Duane. He is kind and honest.
12/31/2020
Ken K. VERIFIED CUSTOMER
Sal was excellent. He kept me informed with the status of my vehicle. My vehicle was also completed far ahead of the date that Sal said which I give him all the credit for the quick expedition of my vehicle. Very polite. He is a very good employee.
12/31/2020
ANNA R. VERIFIED CUSTOMER
The service was exceptional. Thank you so much for helping me out????
12/31/2020
Jill C. VERIFIED CUSTOMER
The last 2 visits I was asked if I wanted scar wash which I did, but when they pulled the car around, it wasn’t cleaned. Who is supposed to check that?
12/31/2020
Samuel P. VERIFIED CUSTOMER
AAlways a pleasure to have Duane hahandle my service needs.
12/31/2020
Allan D. VERIFIED CUSTOMER
Duane is very courteous and professional. He knows what he is doing. Ford RSM is always my go-to dealer. Job well done!
12/31/2020
Kathy W. VERIFIED CUSTOMER
Duane is always professional, helpful, and patient in answering any questions I ask.
12/31/2020
Joseph S. VERIFIED CUSTOMER
Sounds good
12/30/2020
Gina C. VERIFIED CUSTOMER
I was completely satisfied with the interactions with employees and the quality of work done. The only thing I was disappointed about was that I needed to replace one tire and I wanted Ford to prorate it. I understand that getting a nail in the tire isn’t under warranty but the tires are just over a year old and in good condition. I know that Costco, for instance, will prorate if something like this happens on newer tires that were purchased through them. I just wish everyone would match what others are willing to do. Next time I need tires I’ll go through Costco instead of Ford for this reason alone.
12/30/2020
Robert L. VERIFIED CUSTOMER
Sal was friendly, yet professional from checking me in until I walked out the door. I had my service dog with me and had to take her for a walk, Sal took care of a case I was carrying so I did not have to tote it around.
Unfortunately, the tech was not able to duplicate my problems, but was diligent and installed several updates!
12/30/2020
Derek M. VERIFIED CUSTOMER
First time having a service at a Ford dealership. Got everything done in a very timely manner and communication was great. Knocked this experience out of the park. Thank you!
12/30/2020
Peter L. VERIFIED CUSTOMER
As alway he is kind and has great customer service.
12/30/2020
Cheryl M. VERIFIED CUSTOMER
I appreciate that he kept me informed the whole way through