I know I can depend on Santa Margarita Ford. I appreciate the service I receive.
12/29/2020
Paul S. VERIFIED CUSTOMER
Sal is very professional.
Thanks, Sal.
12/29/2020
Wilma L. VERIFIED CUSTOMER
Maybe a little disappointed that I paid $$ for maintensnce BUT not able to take full advantage because it expired.you should consider extending because of current circumstances.
12/29/2020
Beverly R. VERIFIED CUSTOMER
Duane Litz is great at his job. Super customer service. Definitely can explain things so someone who has very limited knowledge of cars can understand what there car issues are.
12/29/2020
David H. VERIFIED CUSTOMER
Car came back better than I gave it to you guys! Thank you!
12/29/2020
DANIEL S. VERIFIED CUSTOMER
The car was serviced in less than an hour. Very easy drop off and pick up. I’m very satisfied with the service given.
12/27/2020
Karen R. VERIFIED CUSTOMER
I want the service provider to review my account and realize I was getting service for the second time. If entrance things are going wrong why wasn’t it noticed two weeks ago Otherwise usually I am satisfied
12/27/2020
Larry M. VERIFIED CUSTOMER
Great Service
12/25/2020
Omar O. VERIFIED CUSTOMER
Miguel is consistently friendly and knowledgeable, he’s definitely my “go to” advisor.
12/25/2020
David N. VERIFIED CUSTOMER
This is not a reflection on Sal - he was outstanding. But after I arrived home, I decided to look under the hood to be sure everything was proper. Unfortunately, the technician left a rag down by the oil filter which could have potentially gotten caught in the fan belt. Even though the truck had been washed, I found black grime marks on the right fender and hood which appear to have been transferred from an air hose (perhaps when the tire pressures were being adjusted).
Aside from these items, the rest of the service work appears to be good.
12/24/2020
Clara D. VERIFIED CUSTOMER
Miguel is always fantastic does a great job one of the best people I’ve had the pleasure of working with
12/24/2020
Catherine G. VERIFIED CUSTOMER
Duane is always on the ball with everything!! He explains everything and follows through well.
12/24/2020
Ethan M. VERIFIED CUSTOMER
Sal was pleasant to interact with as well as responsive and worked diligently to meet my timing needs when it looked like it may be an issue due to late parts arrival. Job well done.
12/24/2020
KATHERINE G. VERIFIED CUSTOMER
Steven treated me like I was family best treatment I’ve ever had with dealerships I recommend many of my friends because of the great service he went above all to make sure things where right!!!!
12/24/2020
RICHARD B. VERIFIED CUSTOMER
Miguel and the Santa Margarita Ford team as usual were excellent to deal with!
12/24/2020
Douglas B. VERIFIED CUSTOMER
Excellent customer service as well as car service! Sal was very helpful in setting up appointment then calling to review and discuss some items (brakes) that were close to needing replacement. Always good to see and talk with Miguel and Dwayne. Fun crew to work with.
12/23/2020
JEANNINE A. VERIFIED CUSTOMER
Thank you, as always, for excellent service.
12/23/2020
Derrick C. VERIFIED CUSTOMER
For 15 years and many vehicles that we have purchased from RSM Ford, my husband & I have received exceptional customer service consistently from Dwayne Litz! We also recommend RSM Ford to anyone that asks! Thank-you, for all the Great service thru the years!! Merry Christmas & A Happy Healthy 2021!!
Cathy & Derrick C
12/23/2020
GARRY P. VERIFIED CUSTOMER
The service efforts and explanation by my service advisor, Sal, was impeccable. His knowledge of Ford vehicles is absolutely awesome. He is a true reflection of the great service delivered by Rancho Santa Margarita Ford, thank you