Miguel is a great service advisor and I can see why he is the assistant service manager. All the service staff I came into contact with were very respectful and professional. Thanks!
12/4/2020
Anthony H. VERIFIED CUSTOMER
Great service, as always
12/4/2020
Colleen M. VERIFIED CUSTOMER
Very responsive and great to work with!
12/4/2020
Ray V. VERIFIED CUSTOMER
Miguel is awesome.
12/4/2020
Herb S. VERIFIED CUSTOMER
Thank you for the excellent service!
12/4/2020
Michael S. VERIFIED CUSTOMER
I have never had maintenance done at dealers on my cars in the past. Service takes way too long and it’s unreasonably expensive. I have had a completely different experience at SM Ford and you are the only place I’ve taken my truck. I think your charges are fair and the speed of service is great. Duane has always been helpful and great at finding a way to get the job done around my timeframe. I highly recommend your service dept. Thanks!
12/4/2020
Stephen N. VERIFIED CUSTOMER
Duane has been helping me for years with multiple Ford vehicles. Great service and very professional at all times. Huge asset to RSM Ford.
12/4/2020
Humberto S. VERIFIED CUSTOMER
Duane you did amazing thank you for helping me. I just want to say I got great service from everyone that day. I felt welcomed and everyone looked happy to be there, your supervisor was awesome as well always checking up on me. Wow great job can’t wait to come service my truck again sooon
12/3/2020
GARY S. VERIFIED CUSTOMER
Great job with excellent communications.
12/3/2020
JESSE F. VERIFIED CUSTOMER
Knowledgeable, straight shooter, got me out quick. Thank you.
12/3/2020
Teen Road. VERIFIED CUSTOMER
Service was efficient and was completed quickly as was promised.
Great job Duane
12/3/2020
Kathy K. VERIFIED CUSTOMER
Sal was very nice and welcoming when you come in to the service department. Novak was a big help to I liked seeing the staff memebers work together.
12/3/2020
William C. VERIFIED CUSTOMER
Duane is the best
Dealt with him over 20 yesrs
12/3/2020
Dorene W. VERIFIED CUSTOMER
I come from Laguna Niguel to receive your excellent service.
12/2/2020
ROB H. VERIFIED CUSTOMER
Miguel Aparicio is a pleasure to do business with. He is courteous, professional and very friendly. He always presents any issues with the car very clearly and allows me to make any decisions without added pressure. My experience with the service department is always stress free
Regards,
ROB H
12/2/2020
Tim B. VERIFIED CUSTOMER
Excellent as always
12/2/2020
Jacqueline J. VERIFIED CUSTOMER
We LOVE Duane!
12/2/2020
Lauren S. VERIFIED CUSTOMER
Excellent service!
12/1/2020
Tempo Industries. VERIFIED CUSTOMER
Duane always takes great care of us
12/1/2020
Catherine D. VERIFIED CUSTOMER
I was told my replacement battery has a 5yr warranty but don't see that info on any paperwork received from the service.