Duane always goes above and beyond in his commitment to excellence. I wouldn’t even consider going elsewhere for service because of how I am treated by Duane and the entire service team at Santa Margarita Ford.
11/17/2020
WEYMAN S. VERIFIED CUSTOMER
The service on my truck and dealing with Duane was great, but having shuttle service provided by Lyft is terrible. To get a ride home from your service department took 45 minutes just to find a ride and the ride back to the dealer never showed. Had to beg a neighbor for a ride. Not impressed.
11/17/2020
Carroll W. VERIFIED CUSTOMER
Awesome customer service and overall visit.
11/15/2020
Thomas K. VERIFIED CUSTOMER
Everything was excellent
11/15/2020
CAMBRIA F. VERIFIED CUSTOMER
Duane did an excellent job keeping me informed on the status of my car and what was wrong with it.
11/14/2020
Chris F. VERIFIED CUSTOMER
Trade in is for our 2008 Edge
11/14/2020
Leif V. VERIFIED CUSTOMER
Thanks for the great service the vehicle was returned in time as promised and the work completely satisfactory
11/13/2020
Bob L. VERIFIED CUSTOMER
Everything was great except that the car wasn’t washed. Is that no longer done? The service was done very fast and the communication was great.
11/13/2020
DAVID L. VERIFIED CUSTOMER
I plan on using Santa Margarita Ford for my service needs . Duane Litz seemed to be very knowledgeable and a nice guy
11/13/2020
Jeanne S. VERIFIED CUSTOMER
My only feedback is he asked if it wanted it washed and I said yes, but it was never washed.
11/13/2020
Kevin B. VERIFIED CUSTOMER
Duane is the best in the business
11/13/2020
Cole S. VERIFIED CUSTOMER
Miguel was great. I was able to get squeezed in for some work before we had to be on the road to Texas. Thanks again for the great service and getting us in and out quickly!
11/13/2020
DAVID B. VERIFIED CUSTOMER
Always nice to work with a professional.
11/12/2020
Archie L. VERIFIED CUSTOMER
Duane is extremely courteous and helpful each time we have an encounter with him. Normal maintenance or repair needs his the best!
11/12/2020
Ava H. VERIFIED CUSTOMER
Always feel well taken care of.
11/12/2020
Josh L. VERIFIED CUSTOMER
Found out a issue that was repaired a few months ago was no longer covered due to mileage but the issue is not related to mileage.
11/12/2020
Laura L. VERIFIED CUSTOMER
Excellent customer service and efficient car service, two things that would bring me back again to SM Ford.
11/12/2020
Tina H. VERIFIED CUSTOMER
Duane was knowledgeable and helpful as always. Appreciate the service.