I was disappointed in no car wash service on both of my dealership visits
9/28/2023
Brent S. VERIFIED CUSTOMER
Clare is amazing, thank you!
9/28/2023
Richard K. VERIFIED CUSTOMER
Sal gave me all the possibilities that would happen. He was great !
9/28/2023
Kevin B. VERIFIED CUSTOMER
Miguel is very professional and thorough. Wouldn’t go anywhere else.
9/28/2023
Michele F. VERIFIED CUSTOMER
Very happy!
Super job!
No problems...
No extra sales pitches...
9/28/2023
Ryan R. VERIFIED CUSTOMER
Great service and explanation on work being done to vehicle.
9/27/2023
Blake M. VERIFIED CUSTOMER
Miguel always gives great service. I value his commitment to excellence.
9/27/2023
Don R. VERIFIED CUSTOMER
Ok
9/27/2023
Tony G. VERIFIED CUSTOMER
She was friendly and efficient, got my vehicle checked in and handled my transportation right after.
9/27/2023
Jeff K. VERIFIED CUSTOMER
Clare always provides me with the best service each time I need to schedule a service for my Maverick. I appreciate her very much and she is a big reason why I drive to her location for all my service needs.
9/27/2023
Jesse F. VERIFIED CUSTOMER
As per usual, Jacob and Miguel are a great team to work with. Thanks!
9/27/2023
Wendi M. VERIFIED CUSTOMER
Excellent customer service from Kelsey.
Very polite and competent. I really appreciate the complimentary Uber/Lyft as well. All of my experiences with SM Ford have been superb. From sales to auto repairs and recalls. ??????????
9/26/2023
George U. VERIFIED CUSTOMER
Had an appointment today to have my truck serviced and a recall handled at Rancho Santa Margarita Ford. The staff of service advisors are totally professional, knowledgeable, and caring. I so recommend this dealership as they provide courtesy Uber or Lyft home and then back to pick up your vehicle and always wash it and have it ready when they say it will be. Salvador Preciado and Fredy Campos were stellar, and I appreciate their service with a smile attitude and quality service management. I am very pleased with the overall experience and appreciate the top-notch commitment to excellence!
9/26/2023
Brendt M. VERIFIED CUSTOMER
Jacob Wu was great. Thanks! Brendt
9/26/2023
Valarie G. VERIFIED CUSTOMER
I was very impressed with the customer service in the service department. Very professional and efficient!
9/26/2023
James W. VERIFIED CUSTOMER
Thank you for making my service experience so easy.
9/26/2023
Patrick R. VERIFIED CUSTOMER
Kelsey was friendly and kept me informed about my vehicle during the service process.
9/26/2023
Trevor W. VERIFIED CUSTOMER
RSM Ford is by far the most customer service friendly outfit bar none! I am over the moon with their excellent customer service! And Jacob Wu is fricking awesome. The guy not only is honest and incredibly transparent, but genuinely the nicest guy you'll ever meet. Same with their acquisition manager, Mike. And finance - incredible. They truly care about their customers. Thanks you guys for being so top of the line! - Trevor W
9/26/2023
Rita P. VERIFIED CUSTOMER
Clare was fantastic! Very professional and responsive!
9/26/2023
Sean H. VERIFIED CUSTOMER
Overall experience was good. When picking up vehicle too nearly 20 minutes after paying to car out of back area. Thought this was a little long.