As usual, claire was extremely helpful in understanding what I needed done for my automobile. Claire is the epitome of what a service advisor should be.
9/24/2023
Robert Y. VERIFIED CUSTOMER
Thanks Miguel
9/23/2023
Trevor H. VERIFIED CUSTOMER
Fredy is awesome, you’re lucky to have him.
9/23/2023
Dayle C. VERIFIED CUSTOMER
Claire is a great asset for you’re team in service and Brandon also in sales thumbs up for sure DayleC
9/23/2023
Jeff A. VERIFIED CUSTOMER
Miguel is always great. He's attentive and likeable. Thank you!
9/22/2023
James L. VERIFIED CUSTOMER
Everyone was polite and explained what was going on, the job was done in the time promised. With the valet service it had no impact on my day.
9/22/2023
Bill T. VERIFIED CUSTOMER
Good guy and was quick and responsive. Thanks.
9/22/2023
Michael B. VERIFIED CUSTOMER
Freddy is awesome
Couldn’t be happier
9/22/2023
Leticia A. VERIFIED CUSTOMER
Great customer service
9/22/2023
Pamela M. VERIFIED CUSTOMER
Jacob wu was great. When I came to pick up my car they said it was coming, but never came to service area. I got cold so went back inside and was asked very quickly by service agents if I needed help. I told them that I was waiting for my car, saw it drive up and then turn around and drive away. Thought it was being washed. But it apparently was parked on the side of the building, thanks for not telling me. Another customer told me that he saw someone parking there. Walked over to get my car but no key so walked back to service desk to find key. Why did other customers get car washed and delivered to pick up area?
9/22/2023
Brian N. VERIFIED CUSTOMER
Kelsey made the process very easy!
9/22/2023
Scott L. VERIFIED CUSTOMER
Claire is always great with follow up and follow through. Friendly and great customer service.
9/22/2023
John W. VERIFIED CUSTOMER
Always top-notch service from Miguel.
9/21/2023
Michael R. VERIFIED CUSTOMER
Very knowledgeable , professional and friendly.
9/21/2023
Jon N. VERIFIED CUSTOMER
As always, painless and excellent.
9/21/2023
Blake W. VERIFIED CUSTOMER
Clare offered fantastic service as usual! Always a pleasure going to SM Ford’s service drive.
9/21/2023
Joe H. VERIFIED CUSTOMER
Everyone is very professional and courteous
9/21/2023
Linda H. VERIFIED CUSTOMER
Trustworthy service advisor with good communication skills
9/21/2023
Christina M. VERIFIED CUSTOMER
Sal was very professional, transparent, and communicative throughout the entire process. He shared timelines and approved all steps before moving forward. Appreciate working with him.