Excellent job from Freddy & team. That’s why we return. Thanks
9/21/2023
Chris W. VERIFIED CUSTOMER
Miguel was helpful. I’m a crabby dude by nature, but he was really nice even though I’m a curmudgeon. I’m happy to have the car fixed. Miguel is doing a great job representing your dealership.
9/21/2023
Eric J. VERIFIED CUSTOMER
$600 in labor for a engine mount that takes no longer than 1 hour to perform by a technician....that sure does seem like I got screwed by the dealership. Plus this is the second time I brought car in for this issue, , they initially miss dianoised it saying it was acatalytic converter making the noise $3500 quote to replace it.
9/21/2023
Melinda J. VERIFIED CUSTOMER
I’ve noticed how busy this location has become and it’s great to see! The wait is definitely worth the customer service received!!! I made the mistake of going through a different service center and I will not do that again. Fredy is great at what he does and explains what is going on so you are fully aware. Thank you for taking care of my ride! And making me feel comfortable with who I am leaving it with :)
9/20/2023
John S. VERIFIED CUSTOMER
Miguel did an excellent job. He kept me up-to-date on all the current developments. He made sure that when I picked my car up, it was completely fixed and running well.
9/20/2023
Mary W. VERIFIED CUSTOMER
Miguel made sure the problem was solved.
9/20/2023
Edmund J. VERIFIED CUSTOMER
My car was returned with Drive Mode disabled. Not sure why it would be disabled after an oil change. Mistakes happen. But the solution was for me to make another appointment to fix the problem.
Kelsey is great but I would hope she would advocate more for her customer. I would be happy to have as my advisor again.
And it was better than last time when you lost my car.
9/20/2023
Scott R. VERIFIED CUSTOMER
As always except job Miguel appreciate you!
9/20/2023
Michael R. VERIFIED CUSTOMER
Great experience with Claire, 100%!
9/19/2023
Ron B. VERIFIED CUSTOMER
I was called regarding an upsell change out the cabin air filter, and the engine air filter. Being told they were both bad and in need of replacement. In actuality the tech couldn't have looked at the filters because I just replaced them 5,000 mi ago. It is a good thing that I was involved with this transaction and not just my girlfriend. Or she would have been ripped off.
9/19/2023
Christine B. VERIFIED CUSTOMER
Clare was excellent - friendly, attentive, and communicative.
9/19/2023
Kendall H. VERIFIED CUSTOMER
Best Ford dealership I’ve ever been to.
9/16/2023
Ross A. VERIFIED CUSTOMER
Clare is awesome.
9/16/2023
Brett W. VERIFIED CUSTOMER
I would like someone to contact me about my service. Need some clarification on
A flat tire hat occurred during my service. II have questions. Something is not adding up!!! Please contact me. ****-****-xxxx
9/16/2023
Gabriel P. VERIFIED CUSTOMER
Salvador and the rest of the staff were a pleasure to deal with and very helpful in everything I needed from service to questions.
Thanks Salvador Preciado
9/16/2023
Scott D. VERIFIED CUSTOMER
Excellent customer service from Sal. He was a huge help with everything. Definitely well be back
9/16/2023
Marta H. VERIFIED CUSTOMER
Courteous and helpful.
9/16/2023
Stephen V. VERIFIED CUSTOMER
Miguel has restored my faith in dealership service. He was highly recommended to me after having a terrible experience elsewhere. He did not disappoint. I will be using Miguel for all of my future needs and likely RSM Ford for any future purchases by extension. Could not be happier with Miguel.
9/15/2023
Marcela J. VERIFIED CUSTOMER
Fredy went above and beyond to make this manufacturer problem the best solution he could offer. I am not happy with the quality of my MachE but Fredy's customer service was excepcional.
9/15/2023
Paige B. VERIFIED CUSTOMER
Jacob was professional and efficient.
He is an asset to your company.
Thank you!
Paige B