I’m a loyal customer of Santa Margarita Ford. I purchased my last two cars from you and have all my service work done by SMF. Buying a car and having it maintained is not high on my list of fun things to do. But your staff has such a passion for making my car experience a good one that I always leave happy.
Best regards
Debbie S
9/11/2023
Michael D. VERIFIED CUSTOMER
Great service
9/10/2023
Kenneth P. VERIFIED CUSTOMER
Concise competent courteous informative
9/10/2023
Lindsay L. VERIFIED CUSTOMER
Thanks as always, Jacob! I appreciated that you called to confirm whether I wanted to add on the extra diagnostic and also provided the cost estimate. You’re always so helpful to our family!
9/10/2023
Gerald H. VERIFIED CUSTOMER
Clare was very pleasant and provided great customer service.
9/9/2023
Edward R. VERIFIED CUSTOMER
Sal was a gentleman, a professional, and a pleasure to deal with. Give the man a raise, he’s a great representative for your organization
9/9/2023
Corey T. VERIFIED CUSTOMER
Thank you for everything
9/9/2023
James M. VERIFIED CUSTOMER
Great Service! From
Drop off to getting services, RSM Ford is great!
9/9/2023
Aleta O. VERIFIED CUSTOMER
Clare has been great and has a big job filling the shoes of Dwayne, who had been my service advisor for 25 years!
9/9/2023
Donald C. VERIFIED CUSTOMER
Gave concise and timely information on the progress of repairs. Friendly demeanor.
9/9/2023
Mark B. VERIFIED CUSTOMER
Miguel is professional. I always get treated well when I come to get some car work done.
9/9/2023
Jonathan G. VERIFIED CUSTOMER
Great and efficient service
9/9/2023
James G. VERIFIED CUSTOMER
It was very efficient. Sal was great keeping me posted throughout the day on what needed to be done and when drop off was expected. I would try it again.
9/9/2023
Larry L. VERIFIED CUSTOMER
Sal is a great advisor and is the one I choose for every repair
9/9/2023
Edward M. VERIFIED CUSTOMER
Good follow through , Freddie kept me up on where the mechanics were and when the vehicle was ready to go home with me .I was a Tuttle Glick Ford customer but you guys exceed them in day to day service .
9/9/2023
Don J. VERIFIED CUSTOMER
She was so wonderful. I’m very happy to have meet her. Very knowledgeable!!!
9/9/2023
Brad S. VERIFIED CUSTOMER
Excellent Customer Service!
9/8/2023
Rich K. VERIFIED CUSTOMER
Best customer service I have received in decades. The Santa Margarita Ford team in my opinion should be viewed as The Gold Standard of Customer Service. I would like to shake the hand of the owner to personally thank him for setting the example to follow.
Rich K