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Real Reviews from VERIFIED CUSTOMERS
Jan M. VERIFIED CUSTOMER
Thank you. Windshield great
9/8/2023
James M. VERIFIED CUSTOMER
Freddy was very helpful and professional!
9/8/2023
Daniel E. VERIFIED CUSTOMER
Awesome service, thank you!
9/8/2023
George F. VERIFIED CUSTOMER
Great experience, thank you! Miguel was great.
9/8/2023
Shyanne B. VERIFIED CUSTOMER
Thank you for the great service and experience!
9/8/2023
Fernando B. VERIFIED CUSTOMER
Sal was great
9/7/2023
Ceara C. VERIFIED CUSTOMER
Personable and kind
9/7/2023
Xylotech Systems,. VERIFIED CUSTOMER
The vehicle came for a standard service. After the serice we have issues with the front tyre and brakes. This is totally unacceptable. Issues that did not exist manifested after the service. Anand Nalla - ****-****-xxxx
9/7/2023
Aclan B. VERIFIED CUSTOMER
Not Jacob’s fault, he told us what he was told by the technician. And that was that the broken part had been fixed, when it actually had not. It was still broken and rather than replacing it, they just screwed the broken one back in. It looks to us like some serious cya is in play here. Maybe the cost was going to come out of the tech’s pocket and that’s why he covered up the fact that it was broken. This makes us wonder how many other parts have been “fixed” like this. Our trust in Santa Margarita Ford is completely destroyed.
9/7/2023
Stephen B. VERIFIED CUSTOMER
Clare is an absolute angel. Competence coupled with an empathic nature. A Shining representative & a keeper!
9/7/2023
Benjamine H. VERIFIED CUSTOMER
Fredy was extremely professional and helpful.
9/7/2023
Jason H. VERIFIED CUSTOMER
Clare is absolutely awesome. I won’t ever go anywhere else, super hard working and communicative. You guys have a gem!!!
9/7/2023
Karen W. VERIFIED CUSTOMER
Jacob was extremely nice, but whoever waits on me when I come in are always very kind and accommodating. You are also close to home so it is very convenient. Thank you!
9/6/2023
Robert S. VERIFIED CUSTOMER
Clare was great to work with
9/6/2023
Stephen T. VERIFIED CUSTOMER
I spend a lot of money brining my car to the dealership for repairs and my expectation is to get my vehicle back with no issues. I was given my car back with a dead battery. The car was running when it was waiting for me and I noticed the clock was reset to 12:00 and when I got gas at the shell station across the street it was completely dead (makes me think they knew it was dead and hopefully the battery would recharge). Fredy did amazing job to get fixed right away, but I had to buy a new battery (another $250plus the $1600 I already paid). Then later in the day I learned that my windshield spray on the front and back window no longer are working. Again, this isn’t a Fredy issue, he’s great, he offered to look at it right away, but the back of the house really let me down. I bought this car at this dealership and had my last few services here.
9/6/2023
Michael H. VERIFIED CUSTOMER
Clare did an amazing job, was going to sell my Raptor and buy a Toyota(I have owned several Ford f-150’s), however as long as Clare is at Santa Margarita Ford I will have my truck serviced there.
9/6/2023
Gregory C. VERIFIED CUSTOMER
Everything I was told your staff accomplished
9/5/2023
Richard K. VERIFIED CUSTOMER
Service was well done. Sal was very helpful to see that everything was accomplished.
9/5/2023
Sina Z. VERIFIED CUSTOMER
Sal and Danny took great care of me and my vehicle
9/5/2023
Marsha S. VERIFIED CUSTOMER
Miguel was super as usual.
9/4/2023