The Service advisor was awesome. He was friendly and courteous. He explain my documentation in a highly
Professional manner. The wait time was reasonable.Santa Margar will be
my dealership from now on. I’m well pleased.
Ardria J
8/12/2023
Michael L. VERIFIED CUSTOMER
Clare is fantastic!! Thank you for the great service!
8/11/2023
John C. VERIFIED CUSTOMER
Freddy was great. The loaner reduced the pain of not having the car. Thank you Freddy!
8/11/2023
Tom B. VERIFIED CUSTOMER
Jacob was fantastic ,thx for a good job as usual!
8/10/2023
John P. VERIFIED CUSTOMER
Sal was pleasant and verify knowledgeable.
8/10/2023
Felicia D. VERIFIED CUSTOMER
Clare Sabatello was great, she’s a joy to work with. My car service was not up to par, however, not sure if I will be returning.
8/10/2023
Frederick B. VERIFIED CUSTOMER
Fredy is always great to work with and is very helpful
8/10/2023
Mike A. VERIFIED CUSTOMER
Courteous service advisor, vehicle was ready at time promised. Comfortable waiting room with entertainment center. Entire facility clean and well maintained.
8/10/2023
Brian W. VERIFIED CUSTOMER
I had heard that Santa Margarita Ford provided far better service so I decided to give it a try, and I was very impressed with my experience. I received courtesy and great communication. I’ll be back. Fredy was great and above and beyond my expectations with great service.
8/10/2023
Dennis O. VERIFIED CUSTOMER
Everything was taken care of.
8/10/2023
Richard H. VERIFIED CUSTOMER
Outstanding service
8/10/2023
Joe S. VERIFIED CUSTOMER
Clare is awesome. I had to take my truck back to Bradley Ford in havasu city because nothing was fixed. Same issues. Nothing was documented on the invoice other than my initial complaints. Day 3 trying to get my 85k truck working….. totally unacceptable.
8/10/2023
Justin F. VERIFIED CUSTOMER
I have taken my Ford Explorer 2 times into SM Ford for transmission issue diagnosis and repair. Neither times could / would the technician diagnose the problem - in fact the technician stated it was operating normally or that I was exaggerating, or this is just how the vehicle shifts. This is simply not the case.
When I insisted of there being a transmission performance issue, I was quoted a $3600 diagnosis liability in case the tech can’t find anything after a complete tear down. This is clearly SM Ford’s staff calling my bluff.
I took my vehicle to another Ford mechanic and within a couple hours their tech diagnosed the issue and recommended repairs.
I feel that my time and business is not valued at SM Ford, because of this experience.
8/10/2023
Nolan R. VERIFIED CUSTOMER
Thanks Sal
8/9/2023
John D. VERIFIED CUSTOMER
Excellent friendly service
8/9/2023
Tim C. VERIFIED CUSTOMER
Miguel always keeps us well informed on our vehicle service status.
8/9/2023
Dan C. VERIFIED CUSTOMER
Fredy is an amazing service advisor. Fredy Compos is the most professional service advisor ive ever had and your establishment should give him a promotion and pay raise.
Regards,
Dan C
8/9/2023
Dwane M. VERIFIED CUSTOMER
Miguel is a awesome representative for Ford and the service department. I dealt with him the last couple times in both for pretty major work and he was extremely good at what he does and easy to work with.