As always Freddie supplied excellent customer service and all of our concerns were take. Care of by the team????
7/27/2023
Michelle P. VERIFIED CUSTOMER
Great service thank you
7/27/2023
Jonathan K. VERIFIED CUSTOMER
Clare had excellent customer service.
7/27/2023
Jeremiah H. VERIFIED CUSTOMER
First time customer , had an appointment. I was not greeted in the beginning at all. Jacob recovered nicely offered a discount for my inconvenience. He was very helpful once we got started.
7/26/2023
Bobbie C. VERIFIED CUSTOMER
Thank you for getting the car in and recall completed so quickly.
7/26/2023
Steven L. VERIFIED CUSTOMER
Miguel was fantastic! Most of my issues were fixed. I did ask if service could reroute a rear HVAC heater hose away from the exhaust manifold but this was missed. My only other issue was the vehicle was returned with grease marks all over the steering wheel and large grease marks on the front passenger floor mat, rocker panel, and even the door panel. It would have been nice to have this all cleaned up before hand. Otherwise, the car seems to be running fine. Thank you!
7/26/2023
Bridget S. VERIFIED CUSTOMER
Thank you so much, you were so patient and kind I truly appreciate you
7/26/2023
Chris Y. VERIFIED CUSTOMER
Service department is always helpful and punctual!
7/26/2023
Darlene S. VERIFIED CUSTOMER
Thank you to your team and Ford for replacing the broken parts free of charge. Really appreciate you all stepping up for me.
Sincerely,
Darlene
7/26/2023
Eric P. VERIFIED CUSTOMER
Excellent service experience today. The valet service was especially appreciated. And Sal did a great job reaching out to keep me informed of the status of the work. Thank you.
7/26/2023
Kelly J. VERIFIED CUSTOMER
Freddie is very friendly and a great asset to your company. He went above and beyond for me. Your dealership is amazing. I really appreciate the special treatment you gave. Thank you.
7/26/2023
Marie-Noelle P. VERIFIED CUSTOMER
Miguel always provides outstanding service. Thank you
7/26/2023
Deborah W. VERIFIED CUSTOMER
I worked with Sal in Customer Service. He was great too work with. Thanks so much,
Debi Wilbur
7/25/2023
Lawrence S. VERIFIED CUSTOMER
I'm still not certain of the benefit provided by "Repel" a charged addition to the purchase price. The service was included but no documents or service description was given
7/25/2023
Kathleen S. VERIFIED CUSTOMER
Sal was very helpful. Thank you!
7/25/2023
Lane M. VERIFIED CUSTOMER
Fredy's great. He always takes care of customers. That's why I keep coming back.
7/25/2023
John L. VERIFIED CUSTOMER
The abs brake light would come on along with the the brake light like the parking brake was engaged, but the truck was running fine, sometimes this would happen , sometimes not. The dealership had the truck for a day and half, trying to duplicate the issue, it stopped and could not find anything wrong….they did not charge me and they washed my 25 year old Ranger….now that’s special
7/24/2023
Michael H. VERIFIED CUSTOMER
Miguel is always very helpful and gets my vehicle ready when promised. Completely satisfied with service at Santa Margarita Ford, I would definitely recommend this dealer to friends and family. Thank you.
7/23/2023
Modesta B. VERIFIED CUSTOMER
Estoy muy satisfecha con el servicio y la atención que me proporcionó Miguel aparicio y la forma en que me explico todo sobre mi auto y lo que se le biso uy lo que nesesita muchísimas Grasias ????????
7/23/2023
John S. VERIFIED CUSTOMER
Excellent customer service, communication, and follow up.