Very good experience since this was the first service for my daughters 2015 Ford Focus.
7/1/2023
Fernando B. VERIFIED CUSTOMER
Servicio genial, y el personal muy amable Gracias
7/1/2023
Carlos Z. VERIFIED CUSTOMER
Excellent service and communication about progress from Jacob. He’s the ‘go to’ guy for me and my Ford Service needs.
6/30/2023
Jennica R. VERIFIED CUSTOMER
Sal was friendly as well as completely professional.
He is a great representative for your company.
6/30/2023
Todd S. VERIFIED CUSTOMER
Fredy is awesome
6/30/2023
Robert R. VERIFIED CUSTOMER
Always professional and gracious!
6/30/2023
Nick G. VERIFIED CUSTOMER
claire always helpful and efficient. appreciate that she values my time
6/30/2023
Jeffrey R. VERIFIED CUSTOMER
You guys have a great team. My family should all drive RSM Fords.
6/29/2023
Deborah G. VERIFIED CUSTOMER
Sal listened to me and wrote dn what I explained. After the car was inspected, he called to let me know the results and recommendations. He did not show an attitude to me being a female and not thinking I wouldn't understand mechanical talk. Very nice. He's a keeper!
6/29/2023
William C. VERIFIED CUSTOMER
Sal was very helpful.
Excellent service!
6/29/2023
Clifford D. VERIFIED CUSTOMER
We have bought nine cars from Santa Margarita Ford but every time we get our car service we come to Miguel .Miguel always keeps us in form and for update. He’s great and he’s reliable. I hope Miguels there forever and ever.!!!
6/29/2023
William M. VERIFIED CUSTOMER
Freddy is awesome
6/29/2023
Christine H. VERIFIED CUSTOMER
He was very courteous and prompt
6/29/2023
Brian R. VERIFIED CUSTOMER
Fredy has great customer service and attention to detail.
6/28/2023
Eliseo R. VERIFIED CUSTOMER
Salvador was very kind and helpful
6/28/2023
Tim C. VERIFIED CUSTOMER
Miguel handled my service quickly and professionally. I'm very satisfied with his level of professionalism.
6/28/2023
Dara K. VERIFIED CUSTOMER
Great service and very responsive.
6/28/2023
Ryan M. VERIFIED CUSTOMER
I just wish there were more recommendations when I came forward with a problem.
I brought my car in for experiencing a specific problem, and by the time the service advisor had his hands on the vehicle, he told me all was good and nothing was needed. He did explain that they won’t dive into diagnostics to rack up a bill if it’s not needed. Which I get
But I feel it would go a lot farther experience wise if it was addressed something like this: “hey Mr/mrs customer, we understand you’ve been experiencing issue X with your vehicle. When we looked at it, we had zero issues. So we believe you’re good to go. However, if you’d really like, we can go through a diagnostic, which will cost you $x, I’d you choose no repairs. But then obviously if we can find an issue then we would discuss repair costs. How would you like to move forward?”
Just a thought.
6/27/2023
Cindy W. VERIFIED CUSTOMER
Fredy is awesome to work with! Loved my experience at Santa Margarita Ford.
6/27/2023
Donald E. VERIFIED CUSTOMER
Clare was very pleasant to work with. She gave her attention to me and I didn't feel like just a number. Thanks Clare!