We are very happy with the service provided by our service adviser, Miguel. He communicated promptly, knowledgeably, and clearly which I value greatly. We had to have the transmission on a 45K mile car serviced which is regrettable but we were extremely happy with Miguel and the dealership’s service.
6/18/2023
Hector F. VERIFIED CUSTOMER
As always! Clare brings so much to Ford RSM, outstanding customer service. Thank you!
6/18/2023
John R. VERIFIED CUSTOMER
Good service visit this time. No hard sell upset. Thanks Clare. Clair?
6/18/2023
Robert A. VERIFIED CUSTOMER
Great communication and informative.
6/18/2023
Paul T. VERIFIED CUSTOMER
Sal and the service team are always top notch. It’s so nice to call and talk to them and they know who you are.
6/18/2023
Steve D. VERIFIED CUSTOMER
Thank you for the service!
6/17/2023
Steve G. VERIFIED CUSTOMER
Clare was excellent. She was very responsive and followed up on all my concerns! Please keep her!
6/17/2023
David G. VERIFIED CUSTOMER
Clare was awesome - super easy to work with, very good follow through.
6/17/2023
John S. VERIFIED CUSTOMER
Freddy was very good and answer all question I had concerning work needed.
6/17/2023
Christopher E. VERIFIED CUSTOMER
Quick and easy
6/17/2023
Christopher W. VERIFIED CUSTOMER
Sal is wonderful!!!
6/17/2023
Cameron H. VERIFIED CUSTOMER
Awesome dealership. Miguel is a very courteous point of contact for your service department. Santa margarita Ford should be proud to have Miguel representing this dealer. I have taken delivery and vehicles serviced at Santa Margarita Ford since 2001. Every employee I have met has been awesome. consider me a customer for life.
6/16/2023
Beverly B. VERIFIED CUSTOMER
He was very professional and personable. Very very nice. Kept me up to date on repairs and cost expected at the end of service. I give Jacob a high five; a rating of 100 ?? and an excellence in service. Thank you Jacob I appreciate for helping me keep my car updated on services needed. Thanks Bev????
6/16/2023
John M. VERIFIED CUSTOMER
Always great to interact with everyone at Santa Margarita Ford.
6/16/2023
Nathan P. VERIFIED CUSTOMER
Fredy always makes it easy. I find his work to be timely and reliable.
6/16/2023
Roberto C. VERIFIED CUSTOMER
Unfortunately for an electrical issue they denied warranty because “after market control arms” I’ve been in the industry and the two are not related. You sell RPG products and profit, but won’t honor the warranty
6/15/2023
Gerrit R. VERIFIED CUSTOMER
Always a great experience at SM Ford. Miguel makes the process so easy and I always get my truck back incredibly fast. I will definitely be back.