I have unfortunately lost trust after this experience.
6/15/2023
Edward M. VERIFIED CUSTOMER
My first car was a used Ford and 4/5s of all my automotive purchases have been Ford products . I have found over the years that it all boils down to the culture of the dealership that is the most important element. It is what makes me change dealerships and it is what makes me come back . Santa Margarita Ford seems to have a vibe that I like so far and allows me not to mind the 25 minute drive . It pays to advertise with those post cards as when I started looking to replace my 2018 Fusion with an Edge or Escape I remembered thinking that I should visit Santa Margarita Ford . I bought a 2023 Edge and as they say “ I was not planning on buying that day”. Hats off to Mathew as he made that process doable. My service and wiper replacement needs today were taken care of by Fredy Campos and he was more than helpful . I will be back in 5,000 miles and Thank You , I was impressed.????
6/15/2023
Lawrence M. VERIFIED CUSTOMER
Always Awsome Servie
6/15/2023
Mark S. VERIFIED CUSTOMER
Clare was awesome . Friendly , happy and attentive .
6/14/2023
Jennifer S. VERIFIED CUSTOMER
Miguel and the rest of the staff are amazing. I’ve had my car since 2011. 185,000 miles!! Miguel is a true professional.
6/14/2023
Mark K. VERIFIED CUSTOMER
Great service. Clare got my car in and out within a couple of hours
6/14/2023
Jesse R. VERIFIED CUSTOMER
Great service, thank you.
6/14/2023
Alan K. VERIFIED CUSTOMER
Work completed in a timely manner.
6/14/2023
Todd S. VERIFIED CUSTOMER
Tried to sell me something I didn’t need.
I personally changed my cabin filter one week ago and after your team inspected my vehicle I was told by your technician I needed a new cabin filter.
The manager and technician took time to explain how and why it happened. They were nice enough to give me the engine air filter for free.
Still-the trust factor has been broken.
6/14/2023
Robert S. VERIFIED CUSTOMER
Miguel was great to work with and very professional
6/13/2023
Rick U. VERIFIED CUSTOMER
Miguel is the best!
6/13/2023
Nigel B. VERIFIED CUSTOMER
Everything was done exactly as estimated and the finished job was delivered earlier than expected. Well done. Freddy was great. We will use your service in the future.
6/13/2023
Kathy W. VERIFIED CUSTOMER
Miguel is great to work with. He communicates well and is efficient.
6/13/2023
Tracy H. VERIFIED CUSTOMER
Sal was great!
6/13/2023
Arthur S. VERIFIED CUSTOMER
A pleasure working with Fredy. He addresses my needs and does not oversell. He works with me to keep my Flex in great shape.
6/13/2023
Tai D. VERIFIED CUSTOMER
Miguel Aparicio is amazing. I always feel welcomed when I come through the service door. Miguel greats me by my name and remembers my last visit and presents all the options up for service and delivers great service experience. Thank you Miguel Aparicio
6/11/2023
Elizabeth B. VERIFIED CUSTOMER
I am new to the “Ford Family” and I have had nothing but exceptional service. Clare has responded to every question or concern I have had and has made me feel so special. I have recommended you guys to my neighbors, clients and colleagues and have highly recommended asking for Clare, especially. She’s one of a kind!
6/10/2023
Jessica D. VERIFIED CUSTOMER
Great service as always!
6/10/2023
Heather C. VERIFIED CUSTOMER
Service was not provided as quoted. Backup camera was said to be under recall only to find out that was not the case. No comment on that , only found out no repair was done after picking up the car and checking if problem was fixed. Plus over $200 charged to tell us our seat heating and cooling function didn’t work which we already knew. Last time at SMF.
6/10/2023
Mark F. VERIFIED CUSTOMER
Everyone was polite and diagnostic on our Ford was eventually completed. It did take a lot longer than we had been told it would
take. We did have time to walk down to an In and Out Restaurant
for lunch…