As always, Miguel was awesome. Everyone I bring my cars in for service Miguel greets me by name. I always know that I am in the best and fairest hands with him.
6/2/2023
Dawn T. VERIFIED CUSTOMER
Great experience very smooth Robbie is awesome
6/2/2023
Bertram S. VERIFIED CUSTOMER
I’m totally satisfied with the service provided by Miguel, however the technician and delivery guys failed on their part. The technician left greasy handprints in 4 places on the hood and the delivery guys gave me my car back with the plastic still on the seat, the paper floor mat on the drivers side carpet, and a sensor on my key fob.
6/2/2023
Curtis S. VERIFIED CUSTOMER
Miguel has done an amazing job each time…not just my most recent visit…and he was great upon my last visit. I appreciate the fact that he knows me by name. Give the man a raise!
6/2/2023
Kimberly H. VERIFIED CUSTOMER
I have been waiting for a part for a couple months. I’ve called twice and can’t get a definite answer about what is going on and when it will be in.
6/2/2023
Roger S. VERIFIED CUSTOMER
RSM Ford really hits it out of the park!!!
6/2/2023
Liam L. VERIFIED CUSTOMER
Thank you Sal and management!
6/1/2023
Sarah N. VERIFIED CUSTOMER
Excellent service from Sal
6/1/2023
Jennifer H. VERIFIED CUSTOMER
Amazing Service. Clare was super friendly and knowledgeable. Thank you Clare!
6/1/2023
Dilesh P. VERIFIED CUSTOMER
Clare Sabatello provided excellent service and I plan to trust her only with future service needs. She followed up when promised and exceeded my expectations.
Unfortunately, the warranty work that was requested did not resolve the problem that I have been experiencing with my new Raptor R. The speakers are still popping and have a loud static sound being emitted periodically.
6/1/2023
John B. VERIFIED CUSTOMER
Freddy is an awesome service rep and a great asset for your dealership. He takes time for his customers and does not make them feel rushed. He understands the needs of his customers and families and thoroughly explains all the best options.
I really appreciate you bringing Freddy on to your team. I feel good about spending my money with a RSM Ford with Freddy being my service writer.
He he gives the kind of customer service that everybody deserves. You cannot pay him enough double whatever you’re paying him.
5/31/2023
Shushuo H. VERIFIED CUSTOMER
Labor for replacing bank 2 downstream 2 O2 sensor is $410 , you got to be kidding me , check the invoice did not put down the number of hours that the job needs and took. Never go back again.
5/31/2023
Ryan F. VERIFIED CUSTOMER
Freddy is amazing, I come back because of this guy
5/31/2023
Josefina H. VERIFIED CUSTOMER
Well I’m already so happy to get Miguel to help me he always excited my expectations he is so great of communicating and understanding, he is awesome you are so lucky to have him as an employee.
5/31/2023
Robert L. VERIFIED CUSTOMER
Freddy was extremely helpful and attentive to my concerns! He left me with none.
5/28/2023
Cathlyn H. VERIFIED CUSTOMER
Very friendly
5/28/2023
Carlos T. VERIFIED CUSTOMER
Awesome customer service
5/28/2023
Stephanie F. VERIFIED CUSTOMER
Miguel was very friendly and helpful!
5/28/2023
David L. VERIFIED CUSTOMER
Freddy took good care of business, like always service staff always awesome ????