Clare is Outstanding from the beginning till the close out. She has made my SMF experience one that will keep me choosing Santa Margarita Ford my #1 choice!
5/24/2023
Kyle G. VERIFIED CUSTOMER
The promise time of the oil change service was completely inaccurate. Promised time 13:30(1:30pm) but they finished at 4:30pm! A service advisor initially said the service would cost about $79. But when my car was finally ready, the total came out to be about $70. I felt very dissatisfied in this experience.
5/23/2023
Alessandro C. VERIFIED CUSTOMER
Clare was very friendly and did a great job explaining the service and answering my questions. I will be requesting her as my advisor in the future.
5/23/2023
Bill G. VERIFIED CUSTOMER
No fault of Jacob’s, but the issue discovered with my 2016 F150 with 62k miles should be a recall event. After much research, I discovered the manifold bolts are problematic back to 2010 and fixed on the 2017 F150 model. Please notify Ford of the issue and that a $5200 fix is absurd. FYI …my son’s 2016 F150 has the same issue!!
5/23/2023
Scott J. VERIFIED CUSTOMER
Miguel has always been great.
Always very helpful.
5/23/2023
Ana M. VERIFIED CUSTOMER
I am new to the Ford dealership but so far so good! Thank you!
Ana M
5/23/2023
Martin M. VERIFIED CUSTOMER
Great service
5/23/2023
Pam K. VERIFIED CUSTOMER
Jacob was very professional and friendly. Overall great experience.
5/21/2023
Hugo J. VERIFIED CUSTOMER
Great service always at Santa Margarita Ford.
5/21/2023
Lori S. VERIFIED CUSTOMER
Thank you so much for everything! A pleasure bringing my auto there for service! Thank you Jacob!
5/21/2023
Quinton F. VERIFIED CUSTOMER
Great job!
5/21/2023
Derek M. VERIFIED CUSTOMER
Fredy is always very helpful and timely. He is the reason I bought a vehicle and keep coming back to RSM Ford.
5/20/2023
Mark H. VERIFIED CUSTOMER
This is the second time Miguel has helped me with getting my vehicles fixed. He is very knowledgeable and professional. He does a great job of explaining the problem with my vehicle and what needs to be done to fix the problem. My vehicle was finished in a timely manner and when he said it would be.
5/20/2023
Timothy C. VERIFIED CUSTOMER
I dislike these surveys.
5/20/2023
Andrew S. VERIFIED CUSTOMER
Quick service, pricing was decent, easy conversation. Overall positive experience.
5/20/2023
SANDRA R. VERIFIED CUSTOMER
Excellent service and they all worked hard to get me in a vehicle that would work for me and in my budget