My visit to Ford was great! Miguel took care of all the service concerns I had and my service was completed same day. This made my visit easy and I plan on coming back. Miguel has been my service advisor a few times and my visits are always great. Thank you!
4/18/2023
Frank S. VERIFIED CUSTOMER
Miguel always provides excellent service as well as incredible professionalism.
4/18/2023
Christy V. VERIFIED CUSTOMER
Great job. Also cleaned my truck. Thanks
4/18/2023
David H. VERIFIED CUSTOMER
Great customer service from Clare and she did a great job on the follow up. Well done.
4/18/2023
Peter H. VERIFIED CUSTOMER
Thanks Miguel!
4/17/2023
Cinthia L. VERIFIED CUSTOMER
On February 2022 I was told I had a leak on rear shock absorbers and it was replace with new under warranty . Today I was told that I have a leak on my rear shock absorbers again in only 1 year and of course My warranty has expired exactly 1 1/2 months. The car was in for service in December 2022 and no leak was detected or if it was, nothing was said. I am doubtful of the honesty of your service dept. I have had 2 previous issues with same car and I am debating if I should get a second opinion and move on to another dealership.
4/17/2023
Lindsay T. VERIFIED CUSTOMER
Jonathan is always nice and efficient. That’s why I always use him as my advisor.
4/16/2023
Chris P. VERIFIED CUSTOMER
Will do. Thanks guys
4/16/2023
Michael L. VERIFIED CUSTOMER
Jacob did great!
4/16/2023
Susan W. VERIFIED CUSTOMER
Awesome
4/16/2023
Ann B. VERIFIED CUSTOMER
Device was timely and l really appreciated the loaner - (& a Bronco Sport - the same vehicle l drive and am used to). thank you !
4/15/2023
Rodney H. VERIFIED CUSTOMER
Excellent service every time. Thank you!
4/15/2023
Edward Q. VERIFIED CUSTOMER
My service advisor Sal is phenomenal. His professional demeanor and caring approach represent the SM Ford family model. Sal’s sincerity fosters trust and by doing so, I’m just one of countless SM customers who return for service and support.
In addition, Kelsey your service admin is stellar! She took the lead on ensuring we had a loaner ready for use and went above and beyond. Very hospitable and service oriented.
You have emerging talent in both Sal and Kelsey. They will drive the next generation of SM Ford’s reputation as number 1 in RSM.
4/15/2023
Janet P. VERIFIED CUSTOMER
Very satisfied. I look forward to discussing my trade in options.
4/15/2023
Richard R. VERIFIED CUSTOMER
Just wanted to give a shout out to Sal and his team! Earlier this week, my Ford Edge had a check engine light come on, so I brought it into Santa Margarita Ford on Tuesday to have it diagnosed. Sal and his service team were quick to identify the issue and repaired my vehicle by Friday. Kudos to Sal and his team for a job well done!
4/15/2023
Darrell P. VERIFIED CUSTOMER
Thank you Jacob! Enjoyed working with you!
4/15/2023
Wyatt B. VERIFIED CUSTOMER
Jonathan himself was great. But I thought way back when, when you would get an oil change, they would give a quick wash and vacuum your car. No biggie. Big thanks to Jonathan for all his help.
4/15/2023
Marcella B. VERIFIED CUSTOMER
I was very pleased with Jacob's service but since I'm on a fixed budget I need to watch my budget. Perhaps in the future my luck will change.