Excellent and accurate response to questions about service from Freddy and the on-site mechanic… thank you
3/4/2023
Kathleen S. VERIFIED CUSTOMER
Miguel is the the Best! He showed me features on my car and how to use them. He was able to fit me in the schedule for an emergency situation.
3/4/2023
Karrie B. VERIFIED CUSTOMER
Had to push a bit but got the work done. First time in. Will be back!
3/4/2023
Jeremy D. VERIFIED CUSTOMER
Clare Sabatello made the difference for me.
During the two weeks you had my 2019 Edge she always kept her word. Clare followed up and continued to communicate with me. She explained clearly during the time of my vehicle’s service. Clare is a solid employee & model representative of Santa Margarita Ford.
Thank You,
Jeremy B Diaz
3/4/2023
Joe P. VERIFIED CUSTOMER
Alway appreciate working with Sal, he is very thorough with giving information with someone who has just enough knowledge to make me dangerous.????
3/3/2023
Caro A. VERIFIED CUSTOMER
Sal was friendly and communicative.
3/3/2023
Barbara T. VERIFIED CUSTOMER
Just wanted to say that Miguel Aparicio is the best! He always goes above and beyond and takes time to explain things. In fact, all of the other service advisors and porters that I encountered were very professional and kind.
Thank you, Barbara T
3/3/2023
Adam M. VERIFIED CUSTOMER
Thank you for your hard work and diligence over the past three months. It was not a great situation but you handled it great. Awesome customer service and communication. Thank you
3/3/2023
Ian G. VERIFIED CUSTOMER
Miguel is amazing , he is the reason we come back
3/3/2023
Isabel W. VERIFIED CUSTOMER
The service work on my vehicle did not take long to complete. Salvador explained everything clearly. I received excellent customer service! Thank you!
3/3/2023
James S. VERIFIED CUSTOMER
Great service on time
3/3/2023
Robert R. VERIFIED CUSTOMER
Multiple items were not fixed.
Transmission jolting back. Not checked
Window wash pump does not work 50%. Was not fully tested based on feedback and rate of failure
Hard to get a hold of service. Voicemail constantly.
3/3/2023
Jeff V. VERIFIED CUSTOMER
Good communication
3/3/2023
Scott G. VERIFIED CUSTOMER
Service rep was great..but I have been trying for years to have the safety recall addressed and was misled about part availability and notification by service management…resulting in a minor accident …
3/3/2023
Joseph P. VERIFIED CUSTOMER
Fredy was great!! Excellent communication, knowledgeable and friendly.
3/3/2023
Ben G. VERIFIED CUSTOMER
Solid experience…! Had me in and out in the committed time.
3/3/2023
Renne C. VERIFIED CUSTOMER
Miguel is very professional, respectful & thorough. He communicates clearly with me in regards to the status of my service visit.
Very thankful for Miguel
3/3/2023
Mike K. VERIFIED CUSTOMER
Johnathan was thorough and efficient. GOOD JOB!
3/2/2023
Rick C. VERIFIED CUSTOMER
Clare was fantastic. Great communication throughout. Very quick turnaround in the repair!