Claire was on top of it!!! She was consistent with her report back to me on my updates on exactly where we were at as we moved forward in this process. I am grateful for her service and would highly recommend you guys moving forward!
1/25/2023
David A. VERIFIED CUSTOMER
Clare was great. It is the first time at your service department and was pleasantly surprised. Came in at 1:00 for oil change and tire rotation and was out by 2:30 with a clean car and all service completed.
I will definitely be back.
Good job…..
1/25/2023
Kassie R. VERIFIED CUSTOMER
Fredy Campos provided excellent service. He was communicative, proactive, friendly and an overall pleasure. I would definitely come back and specifically request him.
1/24/2023
Paul L. VERIFIED CUSTOMER
Miguel Rocks! Thanks for squeezing us in.
1/24/2023
Shelby W. VERIFIED CUSTOMER
Jonathan is great! He always takes care of my car and me. I appreciate you all!
1/24/2023
Tab P. VERIFIED CUSTOMER
Jonathan provided great customer service!
1/24/2023
Andrew P. VERIFIED CUSTOMER
Everything was perfect from beginning to end. There is not one thing that could of been improved. It really took a lot of the stress out of the situation. Communication was clear and the work was done perfect. Every time I have worked with Miguel, this has been my experience. Thank you!
1/23/2023
Shelly D. VERIFIED CUSTOMER
Thank you
1/22/2023
Sakellarios S. VERIFIED CUSTOMER
Was a little annoyed with what happened with the wheel anti-theft tire locks during my service. Somehow they were installed on another customer's vehicle... It wasn't even identified as an issue until I discovered it at pickup. Unfortunately, a solution could not be found at pickup and I had to leave without them and then be called once I got home that I needed to come back because they were able to get the locks from the other customer which wasted a lot of my time. My whole morning was spent "getting my car" which should have been a simple pickup. While this does not currently discourage me from using RSM Ford in the future, because I understand mistakes happen, I feel like this situation could have been better handled.
1/22/2023
Richard V. VERIFIED CUSTOMER
Jonathan was very friendly and pleasant from the moment I asked my question. He was polite and took care of me. Thank you for the great service
1/22/2023
Justin C. VERIFIED CUSTOMER
Great customer service from the service department! They went above and beyond.
1/21/2023
Arthur S. VERIFIED CUSTOMER
Got it done.
Did not try to oversell.
1/21/2023
Dylan B. VERIFIED CUSTOMER
I will have to say in my previous experiences with this Ford dealership it's been nothing but headaches but I'm beyond thankful that after seeing my serivce history they had Miguel help me out he was beyond helpful in making sure all my issues got fixed on my truck. He was able to get an issue fixed I've been trying to get corrected for years even with video proof and he stayed persistent with no luck until it got fixed. To the management team Miguel is great and definitely Made this experience for about 3 weeks not a complete headache. Please tell him thanks again for all the help
1/21/2023
Inocencio G. VERIFIED CUSTOMER
Excellent service as always. Thanks!!
1/20/2023
Dmitri C. VERIFIED CUSTOMER
Clare, yet again, delivers an outstanding support!
1/20/2023
Joshua J. VERIFIED CUSTOMER
Great service!
1/20/2023
John F. VERIFIED CUSTOMER
Sal was very attentive to our needs and answered questions. Very helpful